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ThisData VS SolarWinds MSP Manager

Compare ThisData VS SolarWinds MSP Manager and see what are their differences

SuperOps
Modern PSA and RMM Software for MSP's and IT Teams featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

ThisData logo ThisData

ThisData is a cloud security company that provides audit and continuous monitoring for data stored in the cloud.

SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.
  • ThisData Landing page
    Landing page //
    2019-06-25
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28

ThisData features and specs

  • Security Enhancement
    ThisData offers advanced anomaly detection and real-time monitoring capabilities that help enhance the security of user accounts by identifying suspicious activities.
  • User-Friendly Integration
    The platform provides easy-to-use APIs and clear documentation, simplifying the integration process for developers seeking to implement security measures.
  • Real-Time Alerts
    With real-time alerts, ThisData notifies administrators and users about potential security threats immediately, allowing for quick responses.
  • Behavioral Analytics
    ThisData leverages behavioral analytics to understand user patterns, enabling more effective detection of abnormal behaviors.

Possible disadvantages of ThisData

  • Cost Consideration
    Depending on the scale of usage and features needed, ThisData might be cost-prohibitive for smaller businesses or startups.
  • Dependence on Internet Connectivity
    As a cloud-based service, ThisData requires reliable internet connectivity. Any disruptions can affect its functionality and accessibility.
  • Privacy Concerns
    The platform processes sensitive user data, which might raise privacy concerns and require compliance with stringent data protection regulations.
  • Limited Customization
    Some users may find the level of customization available in ThisData to be lacking, potentially limiting its adaptability to specific use cases.

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

ThisData videos

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SolarWinds MSP Manager videos

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SolarWinds MSP Manager

Category Popularity

0-100% (relative to ThisData and SolarWinds MSP Manager)

ThisData

SolarWinds MSP Manager

Monitoring Tools
36 36%
Monitoring Tools
64% 64
GDPR Compliance
100 100%
GDPR Compliance
0% 0
IT Management
0 0%
IT Management
100% 100
Tool
100 100%
Tool
0% 0

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What are some alternatives?

When comparing ThisData and SolarWinds MSP Manager, you can also consider the following products

ObserveIT - ObserveIT insider threat detection & user behavior analytics enables companies to mitigate the risk of insider threats.

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Cavirin - Cavirin provides security management across physical, public, and hybrid clouds, supporting AWS, Microsoft Azure, Google Cloud Platform, VMware, KVM, and Docker.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

DeviceLock DLP - DeviceLock provides DLP solutions protecting organizations from data leak threats.

SuperOps - Modern PSA and RMM Software for MSP's and IT Teams

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