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soapUI VS Freshdesk

Compare soapUI VS Freshdesk and see what are their differences

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soapUI logo soapUI

SoapUI Pro is one of the most prominent API testing platforms around, allowing developers to quickly prototype the functions of their apps and get them to market with little hassle.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • soapUI Landing page
    Landing page //
    2023-09-16
  • Freshdesk Landing page
    Landing page //
    2022-01-28

soapUI videos

+ Add

REST API Automation - SoapUI OpenSource Review - Mac

More videos:

  • Review - Testing REST API with SoapUI OpenSource - Part 6 - Assertions - Mac
  • Review - SoapUI Certification : Basic details about certification

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to soapUI and Freshdesk)

soapUI

Freshdesk

Website Testing
100 100%
Website Testing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Automated Testing
100 100%
Automated Testing
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare soapUI and Freshdesk

soapUI Reviews

15 Best Postman Alternatives for Automated API Testing [2022 Updated]
SoapUI provides security and load testing features, and its functional testing supports SOAP and REST API. Users can use SoapUI’s drag-and-drop or point-and-click for scripting features, creating and running automated regression, compliance, and load tests on Web API.
Source: testsigma.com
15 BEST SoapUI Alternatives (2022 Update)
SoapUI is a widely popular API testing tool. It allows you to test REST and SOAP protocols. It facilitates seamless integrations and reusability of scripts. However, load and workflow testing is difficult with SoapUI.
Source: www.guru99.com
API Testing with Postman and Postman Alternatives
SeleniumTutorial Series For Beginners To Advanced FREEKatalonTutorial for beginners, which will focus on discussing and learning Katalon Studio test automation tool.SoapUITutorial series is designed for beginners who want to start learning the WebService to advanced.JIRAJira tutorial for beginners, and learn about the Atlassian JIRA tool.
Source: www.softwaretestingclass.com
Best Postman Alternatives: Fastest API Testing Tools
SoapUI is another highly popular testing tool used for functional testing and web services. You can also use it for JMS and HTTP based services. The software is open-source and fully free to use. But, with SoapUI pro, you will be able to get some additional features which will facilitate you more.
Source: www.pcstacks.com
Top 6 Complete Automation Testing Solutions
SoapUI is a tool used for testing API and services. The tool is designed by SmartBear and it is widely known for its powerful data-driven testing, asynchronous testing, and reusable scripts. SoapUI supports both REST and SOAP services and can be used as an open-source or upgraded to a pro version.
Source: dzone.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

soapUI mentions (0)

We have not tracked any mentions of soapUI yet. Tracking of soapUI recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing soapUI and Freshdesk, you can also consider the following products

Postman - The Collaboration Platform for API Development

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TestComplete - TestComplete Desktop, Web, and Mobile helps you create repeatable and accurate automated tests across multiple devices, platforms, and environments easily and quickly.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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