Software Alternatives, Accelerators & Startups

Smax AI VS ManyChat

Compare Smax AI VS ManyChat and see what are their differences

Smax AI logo Smax AI

All-in-one Sales & Engagement Automation Platform

ManyChat logo ManyChat

ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.
  • Smax AI All-in-One Sales & Engagement Platform
    All-in-One Sales & Engagement Platform //
    2025-05-21
  • Smax AI Engage and Sell via Chat on Multi-Channel
    Engage and Sell via Chat on Multi-Channel //
    2025-05-21
  • Smax AI Multi AI Agents as Your 24/7 Multi-Tasking Staffs
    Multi AI Agents as Your 24/7 Multi-Tasking Staffs //
    2025-05-21
  • Smax AI Scale Faster with Automation Flow Builder
    Scale Faster with Automation Flow Builder //
    2025-05-21
  • Smax AI Remarketing Tools Help Bring Customer & Sales Back
    Remarketing Tools Help Bring Customer & Sales Back //
    2025-05-21
  • Smax AI Sell and Support on Website Widget
    Sell and Support on Website Widget //
    2025-05-21
  • Smax AI Optimize Meta Ads Performance
    Optimize Meta Ads Performance //
    2025-05-21
  • Smax AI Power Up with 20+ Extend Modules
    Power Up with 20+ Extend Modules //
    2025-05-21

Smax AI is a unified platform for sales and customer engagement automation, built to support fast-growing teams. It combines AI Agents, Live Chat, bot automation, and omnichannel support to help you engage leads, assist customers, and increase conversions - all in one place.

Handle messages from Facebook, Instagram, WhatsApp, and your website through a single inbox, while AI agents manage FAQs, recommend product, and give 24/7 assist to your customers using your training data.

With Smax AI, you can easily launch automated replies, remarketing campaigns, and lead capture flows - no coding required. Pre-built extend modules like interactive forms, loyalty programs, and minigames keep customers interested and engaged.

It also connects directly to Meta Ads, syncing customer interactions for smarter targeting and improved ROAS, and works with your existing tools.

Whether you're in social commerce, eCommerce, or local business, Smax AI helps you sell more, support better, and grow faster.

  • ManyChat Landing page
    Landing page //
    2023-09-20

Smax AI

Website
smax.ai
$ Details
freemium $25.0 / Monthly (3 Channels/ 10,000 Customers/ Unlimited Messsages)
Platforms
Web iOS Android
Release Date
2024 June
Startup details
Country
Vietnam
State
Hanoi
City
Hanoi
Founder(s)
Ba Hoang Phan
Employees
20 - 49

Smax AI features and specs

  • AI Agent
    AI-driven agents handle customer support, automate comment, and provide consults best product to customer
  • Automation Flow Builder
    Experience powerful, pre-built bot automation that automates your support, marketing, and sales workflows.
  • Multi-channel Live Chat
    Support cooperation with teammates, chat from anywhere, & send sales automation flow to customers
  • Re-marketing Tools
    Re-target segment of customers for continuous upsale or remind them of abandoned order
  • Web/App Chat Widget
    Live chat widget help you connect with your audience, offering real-time answer and enhancing engagement.
  • Ads Optimization
    Automate consulting customers from Meta DMs Ads by AI agent, creating orders, and optimizing Ads delivery
  • Intergration
    Integration to popular 3rd-party apps to send data or get data from your app to trigger automation on Smax Ai
  • Lucky Wheel
    Design a lucky spin and integrate it into the chatbot for customers to play and win prizes.
  • Customize Vouchers
    Create custom images, invitations, VIP cards, and vouchers to provide a more personalized gifting experience for customers.
  • Quizz
    The quiz feature helps survey customer needs and test customer product knowledge, unlocking unlimited potential when combined with chatbots.
  • Form Builder
    Design forms to collect customer data, get booking appointment, table booking or register to events, etc

ManyChat features and specs

  • Ease of Use
    ManyChat offers a user-friendly interface that allows for easy setup and management of chatbot campaigns, even for those without technical experience.
  • Multi-Channel Support
    The platform supports various messaging services including Facebook Messenger, SMS, and email, allowing for a versatile approach to customer engagement.
  • Automation & Customization
    ManyChat provides robust automation tools and extensive customization options to tailor chatbots according to specific business needs, enhancing user experience and engagement.
  • Analytics & Reporting
    The platform includes comprehensive analytics and reporting features, enabling businesses to track performance metrics and optimize their chatbot strategies effectively.
  • Integration Capabilities
    ManyChat seamlessly integrates with numerous other platforms such as Shopify, Zapier, and Google Sheets, enhancing its functionality and connectivity.
  • Community Support
    ManyChat has a large, active community and extensive resources, including tutorials, blogs, and forums, which can provide valuable support and insights for users.

Possible disadvantages of ManyChat

  • Subscription Costs
    While ManyChat offers a free tier, essential features and capabilities are locked behind a paid subscription, which may be a limitation for small businesses or startups with tight budgets.
  • Learning Curve
    Despite its user-friendly interface, some advanced features and integrations might require time to learn and implement effectively, potentially requiring additional training or resources.
  • Limited Advanced AI Features
    Compared to some competitors, ManyChat's AI and natural language processing capabilities are limited, possibly affecting the sophistication and interaction quality of the chatbots.
  • Dependence on Third-Party Platforms
    ManyChat's effectiveness is closely tied to the performance and policies of third-party platforms like Facebook Messenger, which can be a risk factor if these platforms change their terms of service or experience downtime.
  • Data Privacy Concerns
    Handling user data via chatbots involves privacy concerns and compliance with various regulations like GDPR, which can be complex and require diligent management.

Smax AI videos

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ManyChat videos

ManyChat Review - Facebook Messenger Bot Marketing For Traffic Generation

More videos:

  • Review - ManyChat Review: How I Built A Messenger List of 59,872 Subscribers
  • Review - Best Facebook Messenger Bot App (ManyChat Review)

Category Popularity

0-100% (relative to Smax AI and ManyChat)
AI
20 20%
80% 80
Chatbots
0 0%
100% 100
Chatbot Platforms & Tools
CRM
0 0%
100% 100

Questions and Answers

As answered by people managing Smax AI and ManyChat.

What's the story behind your product?

Smax AI's answer

Weโ€™ve worked with so many marketing and sales teams that were drowning in messages from DMs, comments, emails, and ads leads - scattered across platforms. Fast responses were hard, leads got lost, performance dropped, and your team burned out. So we thought: What if everything lived in one smart customer communication workspace?

What makes your product unique?

Smax AI's answer

Multi-Channel Chat & Engagement

Centralize conversations across Facebook, Instagram, Messenger, and your website - all in one panel. Create leads, manage product listings, view customer history, and even place orders directly from chat.

Multi AI Agents

Train and personalize AI chat agents with your own business data. Assign them roles in sales, support, or lead qualification. They understand context, can tailor their responses to each customers, and always ready 24/7.

Automation Flow Builder

Easily build automated replies, sequences, and social comment triggers - no coding needed. Set up social comment triggers, sales sequences, or synced workflows with your favorite tools in minutes.

Remarketing Tools

Send automated follow-ups like abandoned cart reminders, segmented broadcast offers, and order or event updates - all in personalized sequences that keep your audience engaged.

Meta Ads Optimization

Connect your ad account to sync sales and lead signals. Boost CTRs, lower CPCs, and scale campaigns based onreal-time engagement data and customer insights.

20+ Powerful Extend Modules

Gamify your experience with loyalty cards, lucky wheels, and quizzes - keep customers engaged with interactive tools, all inside the platform.

Why should a person choose your product over its competitors?

Smax AI's answer

More that just a chatbot builder, Smax AI is a powerful platform built to help teams turn conversation into conversions, without juggling disconnect tools.

We offer a truly unified inbox with a dedicated AI Agents team (Yes! Not just One!) to support across channels. We are also the world-first chatbot platform allowing business to run ads effectively on Meta platform. Moreover, we also are proud of our powerful extended modules, which offers 20+ engaging modules.

No coding. No plugs-in required. At a good price. All in One.

How would you describe your primary audience?

Smax AI's answer

Sales Teams

Capture leads, guide conversations, and recommend products that convert - instantly and automatically.

Marketing Teams

Engage customers with interactive campaigns, and remarketing flows that keeps your brand top-of-mind.

Support Agents

Automate FAQs and free up your team to handle complex issues - faster and better.

Business Owners & Managers

Stay in control. Track performance, assign tasks, and make smarter decisions - all without micromanaging every platform.

Who are some of the biggest customers of your product?

Smax AI's answer

  • Yody
  • Biluxury
  • Torano
  • 30Shine
  • Accesstrade
  • Omuse
  • Routine

Which are the primary technologies used for building your product?

Smax AI's answer

Smax AI is built using a modern, scalable tech stack designed for real-time messaging, automation, and multi-channel integrations.

Here are the primary technologies we use: Backend (Node.js); Frontend (Figma); AI & NLP (including OpenAI, Gemini, Grok, etc); Integrations (APIs for syncing with Meta, Meta Ads and other 3rd party).

This stack supports our core features like the AI-powered Live Chat, Bot Automation Builder, multi-channel inbox, and Meta CAPI integration, allowing Smax AI to help brands recover lost sales and boost ROAS at scale.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Smax AI and ManyChat

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ManyChat Reviews

ManyChat Alternatives in 2025: Why Release0 is the Smarter Choice for AI Chatbots & Automation
While ManyChat popularized Messenger bots, its functionality remains narrowly focused on social platforms like Facebook and Instagram. With limited AI integration, rigid flow-building, and upsells for even basic tools, ManyChat is no longer the flexible solution it once was.
Source: release0.com
Chatbot Platforms: ManyChat vs ChatFuel vs Chitchatbot.ai
Choosing the right chatbot and conversational marketing platform is crucial for businesses looking to automate customer interactions and improve their marketing efficiency. In this post, weโ€™ll dive deep into three of the leading platforms: ManyChat, Chatfuel, and ChitChatBot.ai. Weโ€™ll compare features, ease of use, integrations, and pricing to help you make an informed...
Top 7 Chatbot Solutions Ideal for Small Businesses
This versatile program enables small business proprietors to develop chatbots across various messaging platforms such as Instagram, WhatsApp, Messenger, and SMS. With ManyChat, users can construct tailored funnels designed for diverse purposes including offering discounts, facilitating rewards, addressing cart abandonment issues, making announcements, and launching new...
9 Best ManyChat Alternatives & Competitors in 2024
Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the...
Source: www.tidio.com
10 best Manychat alternatives in 2024 (free & paid)
Whether you find that Manychat lacks features you need, its pricing doesn't suit your needs, or you just don't like its user interface, there are many Manychat alternatives that you can consider.
Source: chatfuel.com

What are some alternatives?

When comparing Smax AI and ManyChat, you can also consider the following products

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

ChatBot - Easy to use chatbot platform for business

Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 64% of all tickets automatically.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpStack - Open Source mobile help framework to support iOS and Android app users.