Software Alternatives, Accelerators & Startups

SmartrMail VS Intercom

Compare SmartrMail VS Intercom and see what are their differences

SmartrMail logo SmartrMail

SmartrMail is the easiest way to send best practice newsletters and automations for your store

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • SmartrMail Landing page
    Landing page //
    2023-01-30

SmartrMail is the smartest way to send email marketing campaigns to your customers. Join over 50,000 Shopify merchants who are driving more conversions with better email automations. Combine Newsletters, Automations and SMS Marketing to supercharge your sales.

Ready-to-use email automations Enable your most important email automations in a few clicks with our pre-built series of emails. Set up your welcome emails, abandoned cart emails, thank you emails and win-back emails in minutes.

Lightning Speed Newsletter Builder Say goodbye to hours spent writing your newsletters. Drag, drop, add products with a click, or let SmartrMail pick the best products for you.

Beautiful forms and pop ups Re-target your visitors to convert subscribers into first-time buyers. Build pop ups from scratch or pick one from our library. Show your forms where/when it matters without annoying your visitors.

Harness the power of SMS Marketing Supercharge your sales with the highest converting sales channel.

Welcome email flow Make the best first impression. Convert new subscribers.

Abandoned cart email flow Recover lost sales by encouraging customers to come back to your store.

More custom email flows Win-back emails, Thank you emails, Browse abandonment emails, Cross-sell emails, Upsell emails, Birthday emails, Customer review requests, and more. You know them all, but this time, you know how to turn them On!

  • Intercom Landing page
    Landing page //
    2023-07-05

SmartrMail

$ Details
freemium $19.0 / Monthly
Platforms
Shopify WooCommerce BigCommerce Maropost Commerce Cloud (previously Neto)
Release Date
-

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

SmartrMail videos

SmartrMail - The Easiest Email Marketing App for Merchants

More videos:

  • Review - SmartrMail – Automated E-Commerce Email Marketing
  • Tutorial - How to install SmartrMail on Shopify

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to SmartrMail and Intercom)
Email Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100
Newsletter Marketing
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using SmartrMail and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SmartrMail and Intercom

SmartrMail Reviews

Best 12 Klaviyo Alternatives for Shopify
If you are looking for a simple tool to help you market your business to your customer, SmartrMail is the one for you. The goal of every business owner is to make more sales. SmartrMail allows you to create personalized campaigns that encourage your target audience to patronize you right away.
Source: adoric.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SmartrMail mentions (0)

We have not tracked any mentions of SmartrMail yet. Tracking of SmartrMail recommendations started around Mar 2021.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing SmartrMail and Intercom, you can also consider the following products

GetResponse - Email marketing from GetResponse. Send email newsletters, campaigns, online surveys and follow-up autoresponders. Simple, easy interface. FREE sign up.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MailerLite - Affordable Email Marketing Software. Get all features (Segmentation, Automation, A/B testing) for up to 1,000 subscribers & send unlimited emails for free!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sendy - Sendy is a self hosted newsletter app that sends emails 100x cheaper via Amazon SES

Drift - A messaging app that helps you grow your business.