Site Search 360
Algolia
ElasticSearch
Google Custom Search
Klevu
Apache Solr
Swiftype
Swiftype Site Search
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Site Search 360 is a smart, ad-free search interface for your website. With a simple drag-and-drop integration, get your search up and running in no time! Let your visitors find exactly what they are looking for, right away.
Features of Site Search 360 include: * Quick and easy visual configuration of your search bar, suggestions and results with our Search Designer * Instant search-as-you-type results, autocomplete and popular searches * Smart categories and Faceted Search * Key information (e.g. brand, price, date) can be automatically extracted and shown directly in your search snippets * Semantic search: built-in dictionaries in 19 languages + the ability to add your custom synonyms * Analytics to help you get the most out of your search: what your visitors look for the most, what results they click on, what queries bring no results, etc. * Full control over search results: boost, reorder, redirect and map * Integration with Google Analytics and Google Tag Manager * Import of Google Custom Search promotions * Low-to-no-code Search Designer to customize your search appearance and results and avoid search abandonment * FAQ page search * Search Secure Content * Awesome support: via live chat, email, or phone
Site Search 360 FreshdeskNo features have been listed yet.
Basic install/setup was done in about an hour. Had some questions on customization and their support staff is quick to respond and very helpful. Very good value for the price!
We have been very happy with SiteSearch 360 as it was an easy search solution to deploy to our website as well as easy to manage. It is also affordable compared to some others out there.
The plugin not only vastly improved the search experience of our clients using it, but the customer service configuring the plugin was spot on! Quick responses and in-depth one-on-one help got the plugin set up exactly how we needed it to be!
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be a lot more popular than Site Search 360. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Site Search 360. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Site Search 360 - https://sitesearch360.com - $9/month. - Source: dev.to / about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Google Custom Search - Google Custom Search enables you to create a search engine for your website, your blog, or a collection of websites.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.