Software Alternatives & Reviews

Site Search 360 VS LiveAgent

Compare Site Search 360 VS LiveAgent and see what are their differences

Site Search 360 logo Site Search 360

Site Search 360 enhances and improves your built-in CMS or product search with autocompletion, semantic search, filters, facets, detailed analytics, and a whole lot of customization options.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Site Search 360 Landing page
    Landing page //
    2022-09-05

Site Search 360 is a smart, ad-free search interface for your website. With a simple drag-and-drop integration, get your search up and running in no time! Let your visitors find exactly what they are looking for, right away.

Features of Site Search 360 include: * Quick and easy visual configuration of your search bar, suggestions and results with our Search Designer * Instant search-as-you-type results, autocomplete and popular searches * Smart categories and Faceted Search * Key information (e.g. brand, price, date) can be automatically extracted and shown directly in your search snippets * Semantic search: built-in dictionaries in 19 languages + the ability to add your custom synonyms * Analytics to help you get the most out of your search: what your visitors look for the most, what results they click on, what queries bring no results, etc. * Full control over search results: boost, reorder, redirect and map * Integration with Google Analytics and Google Tag Manager * Import of Google Custom Search promotions * Low-to-no-code Search Designer to customize your search appearance and results and avoid search abandonment * FAQ page search * Search Secure Content * Awesome support: via live chat, email, or phone

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Site Search 360

$ Details
freemium $9.0 / Monthly ("1,500 pages/products", "2,000 monthly searches")
Platforms
Wordpress REST API Cross Platform Weebly Drupal Shopify Magento Lightspeed Duda Cloudflare Shopware Oxid Zapier
Release Date
2017 January

Site Search 360 features and specs

  • Easy to Set-up and use: Quick and easy visual configuration
  • Clean UI: Mobile-optimized and accessibility-conscious
  • Search Functionality: Instant search-as-you-type suggestions and full-blown faceted results
  • Semantic Search: Built-in dictionaries in 19 languages + custom synonyms
  • Analytics dashboards: Check your search trends, most-clicked results, 0-result queries, etc.
  • Full Control over Search Results: Boost, reorder, redirect, add custom banners
  • Integrations: Google Analytics, Google Tag Manager, WordPress, Weebly, Lightspeed, Cloudflare, Zapier, Integromat
  • Google Custom Search Migration: Import your GCSE promotions and synonyms for a seamless transition
  • Filters and Facets: Key information (e.g. brand, price, date) can be automatically extracted and shown directly in your search snippets
  • Index Different Content and Document Types: PDF, Word, Excel, PowerPoint documents, FAQ pages, and YouTube videos
  • Awesome support: Live chat, email, or phone
  • Popular searches: Automatically suggest most searched items on your site
  • Video indexing: YouTube Video Indexing as optional add-on
  • Image Optimization: Image Optimization as optional add-o
  • Unlimited Products: All plans (free and paid plans)
  • Unlimited Finders: All plans (free and paid plans)
  • Engagement Analytics: from 100 (free) to 10,000 (Genie plan) engagements
  • Engagement Insights: Product Finder 360 dashboard surfaces data that will support and help you optimize your customers online shopping experience.
  • Upload Images: All plans (free and paid plans)
  • Support Forum: Free and Scarab plans
  • Email Support: included in Lamp and Genie plans (from $79 per month)
  • Revenue Tracking: From $29 per month
  • Auto update products: From $29 per month
  • Manage recommendations: included in Lamp and Genie plans (from $79 per month)
  • Capture leads: included in Lamp and Genie plans (from $79 per month)
  • Behavioral Insights: included in Lamp and Genie plans (from $79 per month)

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Site Search 360 videos

Product Finder 360 - guide your shoppers to the products they need

More videos:

  • Demo - Site Search 360 - Search made simple
  • Tutorial - How to supercharge your search with Site Search 360 v13!
  • Review - Client testimonial: DIS Archive & Library teams up with Site Search 360 for a successful site search experience
  • Tutorial - How to successfully implement semantic search on your website or online store

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Site Search 360 and LiveAgent)
Custom Search Engine
100 100%
0% 0
Customer Support
0 0%
100% 100
Custom Search
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Site Search 360 and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Site Search 360 and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Site Search 360 and LiveAgent

Site Search 360 Reviews

  1. Inexpensive and easy to set up

    Basic install/setup was done in about an hour. Had some questions on customization and their support staff is quick to respond and very helpful. Very good value for the price!

    🏁 Competitors: ElasticSearch
    πŸ‘ Pros:    Inexpensive|100% customizable|Great customer support|Easy to use|Great value for the money
    πŸ‘Ž Cons:    Little slow
  2. We have been very happy with SiteSearch 360 as it was an easy search solution to deploy to our website as well as easy to manage. It is also affordable compared to some others out there.

    🏁 Competitors: SearchSpring
  3. Great Product and Customer Service!!

    The plugin not only vastly improved the search experience of our clients using it, but the customer service configuring the plugin was spot on! Quick responses and in-depth one-on-one help got the plugin set up exactly how we needed it to be!


Top 9 Best WordPress Search Plugins To Improve Default Searches
The last honourable mention goes to Site Search 360, another premium service that has a WordPress plugin. It’s a customisable solution that looks great, but, thankfully, prices are more sensible.
Source: winningwp.com
Top 10 Site Search Software Tools & Plugins for 2022
This custom site search solution is fast, comprehensive, and easy to install. You can get it up and running in just a few minutes. Site Search 360 offers all the essentials to provide a seamless search experience including smart semantic search, search analytics, and auto-complete suggestions for instant results. You can also customize it to perfectly fit your needs and your...
Best WordPress Search Plugins (Top 10+ Reviewed)
Site Search 360 is an excellent WordPress plugin that replaces the standard WordPress search bar with a fast search bar with lots of customizations and features. This plugin is also mobile-ready which means it works seamlessly on mobile devices.
19+ Best WordPress Search Plugin(s) - Comparison+Tips (2022)
Site Search 360 is a very polished plugin that delivers an excellent experience for both web administrator and web user. It comes with its own search designer that makes short work of customising search to your specific requirements. It offers content grouping, autocomplete, semantic search, instant results, API and JavaScript integration, cross-domain search and a whole lot...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Site Search 360 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Site Search 360 mentions (1)

  • Revisiting site search + SQLite as a search engine
    Site Search 360 - https://sitesearch360.com - $9/month. - Source: dev.to / about 1 year ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Site Search 360 and LiveAgent, you can also consider the following products

Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Custom Search - Google Custom Search enables you to create a search engine for your website, your blog, or a collection of websites.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.