Software Alternatives & Reviews

Simplify360 VS Sparkcentral

Compare Simplify360 VS Sparkcentral and see what are their differences

Simplify360 logo Simplify360

An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Sparkcentral logo Sparkcentral

Good old fashioned customer service, delivered in a high tech way
  • Simplify360 Landing page
    Landing page //
    2023-09-06

Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.

Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.

It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.

Simplify360 comes with best in class analytics and social media listening capabilities.

  • Sparkcentral Landing page
    Landing page //
    2023-07-15

Simplify360

Categories
  • Customer Service
  • Social Listening
  • Review Management
  • Live Chat
  • Workflow Automation
  • Chatbots
  • Social Media Management
  • AI
Website simplify360.com
Details $ Free Trial
Platforms
Browser

Sparkcentral

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • CRM
Website sparkcentral.com
Details $-
Platforms
-

Simplify360 videos

Introduction Simplify360 : The Best Social Customer Service Platform

More videos:

  • Review - Social Media Monitoring using Simplify360
  • Review - Simplify360 for Engaging and Publishing on Social Media

Sparkcentral videos

Sparkcentral Employee Reviews - Q3 2018

More videos:

  • Review - Sparkcentral Culture - October 2017

Category Popularity

0-100% (relative to Simplify360 and Sparkcentral)
Tool
100 100%
0% 0
Customer Support
47 47%
53% 53
Customer Service
60 60%
40% 40
Help Desk
0 0%
100% 100

User comments

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What are some alternatives?

When comparing Simplify360 and Sparkcentral, you can also consider the following products

Cognigy.AI - Conversational AI across the organization - service, operations, marketing, sales and HR.

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

Brand Embassy - Brand Embassy is social customer service software.

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

Cisco Contact Center - Provides a secure, highly available, and easy to deploy customer interaction management solution.