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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Shop By Sub. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Oh wow I did something very similar, just dumber. https://shopbysub.com I have a raspberry pi gathering Reddit comments with an Amazon link in them every hour, then exposing them on Shop By Sub categorized by subreddit, sorted by upvotes. Same with OP I put my Amazon referral link in there. It's been decently well-received by Reddit, but I have a hard time getting recurring users. It seems like they just forget... - Source: Hacker News / over 1 year ago
In fact, I liked Reddit so much as a recommendation engine, that I built https://shopbysub.com so folks can browse Amazon product recommendations by subreddit with context and sorting and stuff. e.g. I've been gardening lately and came across a moisture meter on https://shopbysub.com/r/gardening that I wouldn't have otherwise. It's been instrumental to help my overwatering problem. Source: about 2 years ago
I created a site (https://shopbysub.com) that kind of does this. You can browse amazon products that have been linked by redditors in comments by subreddit - e.g. https://www.shopbysub.com/flashlight. Source: almost 3 years ago
I did a thing to somewhat help mitigate this problem. I made https://shopbysub.com which groups Amazon products left in reddit comments by subreddit, and makes them sortable by amount of upvotes. So you can go to e.g. https://shopbysub.com/r/BuyItForLife and see all the amazon products more or less recommended by redditors. Source: about 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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