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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than ShepherdJS. We know about 12 links to it since March 2021 and only 9 links to ShepherdJS. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
In this tutorial, I will show you how to use React Shepherd to easily implement a site tour on your website. React Shepherd is a lightweight wrapper library for Shepherd.js that allows us to create a walkthrough of a website — either parts of the site or the whole application — by using dialogs that represent steps that you create. At the end of this article, we will have a functioning site tour as shown in this... - Source: dev.to / 15 days ago
Shepherd is a powerful and customizable open source JavaScript library for creating interactive tours and onboarding experiences in web applications. It uses another open source library Floating UI to render the dialog tours. It offers a simple setup process, dynamic content support, the ability to create custom actions and events, and theming and styling too. More importantly, it is responsive too and never goes... - Source: dev.to / 3 months ago
Using/building something like this would go a long way (https://shepherdjs.dev/) and could also have the benefit of keeping the tours in parity with the current L2 UI. Source: about 1 year ago
We’ve called them Product Tours https://shepherdjs.dev is good. Source: over 1 year ago
Shepard is one such library for this https://shepherdjs.dev/. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Intro.js - Simple Javascript framework for adding screen tips
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
UserGuiding - User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
TourGuideJS - Intuitive and customisable tours for user onboarding. A free and complete alternative to IntroJS, Sheperd and the rest.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.