Software Alternatives, Accelerators & Startups

ShareX VS Userback

Compare ShareX VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

ShareX logo ShareX

ShareX is a free and open source program that lets you capture or record any area of your screen...

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • ShareX Landing page
    Landing page //
    2022-10-29
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

ShareX features and specs

  • Free and Open Source
    ShareX is completely free and the source code is open to the public. This allows for community contributions, and users can trust that there are no hidden costs or malware.
  • Feature-Rich
    ShareX offers a wide range of features including screen capture, video recording, GIF creation, and various upload methods to many different services.
  • Customization
    The software provides extensive customization options, allowing users to tailor their workflows to their specific needs. This includes hotkeys, automated tasks, and image editing on-the-fly.
  • Various Output Formats
    Users can save their captures in multiple formats such as PNG, JPEG, GIF, and more. This makes it versatile for different use cases.
  • Automated Processes
    ShareX can automate various processes such as uploading to cloud services, copying URLs, and performing file operations. This enhances productivity and saves time.
  • Regular Updates
    The application receives regular updates, ensuring that it keeps up with new technology and user requirements.

Possible disadvantages of ShareX

  • Complexity
    With its wide array of features, ShareX can be complex and overwhelming for new users. The interface might take some time to get used to.
  • Windows-Only
    ShareX is only available for Windows. Users on other operating systems like macOS or Linux will not be able to use it natively.
  • Occasional Bugs
    Some users report occasional bugs or instability, which may require troubleshooting or waiting for updates to resolve.
  • Steep Learning Curve
    Due to its extensive features and customization options, there is a steep learning curve for users who want to make the most out of all functionalities.
  • Third-Party Dependencies
    Some features may rely on third-party services or frameworks, which can lead to complications or additional configuration steps.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of ShareX

Overall verdict

  • ShareX is a robust and versatile tool for anyone in need of an advanced screen capture and file-sharing software. Its open-source nature and no-cost usage make it an attractive choice for casual users and professionals alike. With a little time spent on exploring its features, users can unlock a powerful toolset that can greatly enhance productivity.

Why this product is good

  • ShareX is considered good by many due to its extensive range of features for screen capturing, file sharing, and productivity. It is an open-source tool, which means it's free to use and has a strong community of contributors who constantly update and improve the software. The application supports multiple capture methods, including full screen, active window, or specific region. It also provides editing tools, annotations, and supports various file formats. Additionally, ShareX offers seamless integration with many cloud storage and file-sharing services, allowing for easy sharing and storage of captures.

Recommended for

  • Tech enthusiasts who appreciate open-source software.
  • Content creators who need extensive screen capturing and editing capabilities.
  • Professionals who require quick sharing of visual content with clients or teams.
  • Educators and trainers creating instructional content.
  • Remote workers who frequently share screenshots or screen recordings with colleagues.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

ShareX videos

Here's why you should download ShareX.

More videos:

  • Review - Simple Screenshots & Screen Recording โ€” Why You Should Use ShareX
  • Tutorial - ShareX Install and How to use Guide 2019

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to ShareX and Userback)
Screenshots
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Screenshot Annotation
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing ShareX and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ShareX and Userback

ShareX Reviews

Reliable Screen Recorders for Clear Visual Communication
ShareX (Windows) โ€“ Tiny footprint, hot-key driven, and excellent for quick bug videos or GIFs. Youโ€™ll annotate in an external app if you need arrows or text.
Finding a Screen Recorder That Wonโ€™t Give You a Headache
ShareX โ€” Windows-only, tiny app, hot-key everything. Perfect for testers: press a combo, capture a GIF of the bug, auto-upload it, and paste the link in under a minute.
Source: medium.com
Practical Free Screen Recorders for Everyday Projects
Choosing the right free screen-recording tool boils down to your daily routine. If you work in short bursts and value instant sharing, ScreenRec is tough to beat. Need layered scenes or live streaming? OBS is waiting. Prefer a tiny utility for lightning-fast bug captures? ShareX has you covered. Test one or two, keep the one that feels natural, and youโ€™ll spend less time...
Source: medium.com
Comparing Free Screen Recorders for Everyday Use
ShareX (Windows only) โ€“ Lightweight, open-source utility that captures video or GIFs, plus dozens of automation extras. Suits power users who like hotkey workflows. No built-in editor, so youโ€™ll add annotations elsewhere.
Selecting the Best Screen Recorder for Windows 11: A Thorough Exploration
Selecting the right screen recorder for Windows 11 hinges on your specific needs and the level of complexity youโ€™re comfortable with. ScreenRec offers a balanced mix of ease of use and functionality, making it an excellent choice for most users. However, those with more specialized needs might find OBS Studio, Camtasia, Bandicam, or ShareX to be better suited to their...
Source: medium.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, ShareX seems to be a lot more popular than Userback. While we know about 274 links to ShareX, we've tracked only 3 mentions of Userback. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ShareX mentions (274)

View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing ShareX and Userback, you can also consider the following products

Greenshot - Greenshot is a free and open source screenshot tool that allows annotation and highlighting using the built-in image editor.

Marker.io - Visual feedback and bug reporting tool for websites

Snagit - Screen Capture Software for Windows and Mac

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

LightShot - The fastest way to take a customizable screenshot.

BugHerd - BugHerd: The Website Feedback Tool for Agencies