Software Alternatives, Accelerators & Startups
Register | Login

ServiceNow VS FIESA App

Compare ServiceNow VS FIESA App and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

FIESA App logo FIESA App

Field Service Automation Software
  • ServiceNow Landing page
    Landing page //
    2022-07-12
Not present

FIESA is a cutting-edge Field Service Automation Software designed to enhance efficiency and productivity in field service operations. Leveraging over 15 years of software development expertise, FIESA integrates advanced technologies such as AI and IoT to facilitate predictive maintenance, enabling businesses to anticipate and address service needs proactively. Its seamless integration with Microsoft Dynamics 365 and third-party tools ensures a cohesive workflow across various platforms. Key features include WhatsApp integration for swift communication, comprehensive work order and asset management, and robust inventory capabilities. FIESA's cross-platform compatibility allows field service teams to access essential information and manage tasks efficiently from any device, ensuring operations remain synchronized and responsive.

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

FIESA App features and specs

No features have been listed yet.

Analysis of ServiceNow

Overall verdict

  • Overall, ServiceNow is considered a good choice for organizations looking to improve their IT service management and automate routine tasks. Its scalable and adaptable nature makes it a preferred option for medium to large enterprises. However, potential users should take into account the learning curve and implementation costs associated with this platform.

Why this product is good

  • ServiceNow is widely regarded as a robust and versatile platform that excels in IT service management (ITSM). It provides a comprehensive suite of tools that streamline processes, enhance operational efficiency, and improve service delivery. Its strengths include powerful automation capabilities, a customizable interface, and a strong integration ecosystem with other enterprise systems. Additionally, ServiceNow offers extensive reporting and analytics options, which enable organizations to gain valuable insights into their operations.

Recommended for

  • Enterprises seeking to enhance their IT service management processes.
  • Organizations looking to automate and streamline various business functions.
  • Companies requiring strong integration capabilities with existing enterprise systems.
  • Businesses needing customizable and comprehensive reporting and analytics tools.

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

FIESA App videos

No FIESA App videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to ServiceNow and FIESA App)

ServiceNow

FIESA App

Help Desk
100 100%
Help Desk
0% 0
Field Service Management
0 0%
Field Service Management
100% 100
Service Desk
100 100%
Service Desk
0% 0
Work Management
0 0%
Work Management
100% 100

User comments

Share your experience with using ServiceNow and FIESA App. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow and FIESA App

ServiceNow Reviews

Choose an ideal ITAM software: Top 15 asset management tools
ServiceNow IT Asset Management (ITAM) isn’t just about tracking assets — it’s like your backstage tech conductor. It doesn’t miss a beat. It syncs up your EC2s, Azure VMs, on-prem servers, and network gear like a pro. Big players like Uniper and Covéa Insurance? They’re already using it to cut the noise and stay lean.
Source: cloudaware.com
TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
Source: www.octoparse.ai
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

FIESA App Reviews

We have no reviews of FIESA App yet.
Be the first one to post

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: over 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: almost 4 years ago

FIESA App mentions (0)

We have not tracked any mentions of FIESA App yet. Tracking of FIESA App recommendations started around Dec 2024.

What are some alternatives?

When comparing ServiceNow and FIESA App, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

FSM Lite - FSM Lite is a cloud based, dynamic forms based task management software. Enables organizations to automate their business process with forms. Easily create, share, assign and track jobs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Service CRM - Automate your Services after sales process and earn customer retention and satisfaction by implementing FSM Software. Field Service Management Software allows you job Scheduling, route optimization, service agreement management, invoicing, etc.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Fieldax - Field Service Management - Best Field Service Software for Small and Medium Field Service Businesses

Loading...