No Server Fault videos yet. You could help us improve this page by suggesting one.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Server Fault should be more popular than Freshdesk. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The best starting points for this would be the iproute2 man page [1], superuser [2] and serverfault [3]. There are potentially also Linux namespaces to consider. There are also some youtube videos that can walk you through the 'ip' command and debugging routes. Start with "debug route linux iproute2" in their search. That's a topic probably too big for HN I think. [1] -... - Source: Hacker News / 10 months ago
See the link to serverfault.com above, that seems the closest advice so far but too early to tell. Source: about 1 year ago
I would but the guys here are a bit lazy so I thought of a script - this is from serverfault.com so I need to change the security descriptor to modify. Source: over 1 year ago
Fundamentally, "dev" and "ops" require different skillsets. Dev experience does not translate to ops. An experienced "ops" might be able to rootcause an issue by pattern matching its markers to previous experience. A green "dev" is just that, green, and will usually operate with the handicap of a huge learning curve ahead. Sites like https://serverfault.com make it a bit easier to poke around, but are not a... - Source: Hacker News / over 1 year ago
Well, there is https://serverfault.com/ for that, which uses the same stackexchange engine. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Ureka - We collect, organize, and elegantly display customer testimonials.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Sapien - Sapien is a Web3 social network that gives users control of their data, rewards content creators, and fights fake news.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Qane - A place to ask and answer questions without registration
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.