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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Self-Hosted Trello should be more popular than Freshdesk. It has been mentiond 32 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you are still looking for one, I would recommend using project management software so that you can have more comprehensive features and maximize your work. Some of the great ones that I've tried are Trello and Quire. Source: about 1 year ago
I understand the struggle! What you can do is plan for your next day and plan what not to do. It's important to know what you don't need to do to focus on what needs to be done. I like to use project management software to manage my day-to-day tasks. You can also use the time-blocking technique to run your day. Both of these tools are great: Trello or Quire. Source: about 1 year ago
I use Trello for my routine. This app analyzes my work and I understand what I waste more time and where less, what should I rechange, etc. I like how this app works and pretty much like it. You may find other handy apps here. Source: over 1 year ago
You must choose one of the numerous project management tools available, such as Jira, Trello, ClickUp, and others. Source: about 1 year ago
Keeping a list of content ideas can help you to organize and prioritize your content creation efforts. You can create this list using a Notion, a Trello board or a notepad. When searching for content ideas, add fresh ones to your list regularly and sort them by topic, format, and audience. This will help you quickly identify the most relevant ideas for your next piece of content. - Source: dev.to / about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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