Software Alternatives, Accelerators & Startups

Salesforce VS Tidio Copilot

Compare Salesforce VS Tidio Copilot and see what are their differences

Salesforce logo Salesforce

CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Tidio Copilot logo Tidio Copilot

Boost your productivity with Tidio Copilot, a free AI assistant that works with your existing helpdesk.
  • Salesforce Landing page
    Landing page //
    2022-01-04
  • Tidio Copilot Tidio Copilot interface
    Tidio Copilot interface //
    2025-07-06

Tidio Copilot is a free AI assistant that increases customer service productivity by suggesting responses from past conversations across platforms like Zendesk, Intercom, Gorgias, and Gmail. It analyzes live chat, email, and social media interactions to generate on-brand, accurate replies, and can be enhanced with content from your website and FAQs.

As a Chrome extension, Copilot overlays suggestions on your existing helpdesk without requiring platform migration. It uses Anthropic's Claude AI, ensuring compliance with top security standards like GDPR and CCPA.

Part of the Tidio ecosystem, Copilot helps automate tasks, allowing customer service teams to work more efficiently.

Tidio Copilot

Pricing URL
-
$ Details
free
Platforms
Tidio Zendesk Intercom Gorgias GMail
Startup details
Country
United States
State
California
Founder(s)
Tytus Golas
Employees
100 - 249

Salesforce features and specs

  • Customizability
    Salesforce offers a high degree of customizability, allowing businesses to tailor the platform to meet their specific requirements through custom objects, workflows, and apps.
  • Comprehensive Suite
    The platform provides a wide range of integrated tools for CRM, marketing, sales, service, and more, making it a one-stop solution for various business needs.
  • Third-Party Integrations
    Salesforce supports a vast array of third-party integrations, enabling businesses to seamlessly connect other applications and services they use.
  • User Community and Support
    Salesforce has a large, active user community and extensive support resources, including documentation, webinars, and a customer success team.
  • Scalability
    The platform is highly scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

Possible disadvantages of Salesforce

  • Cost
    Salesforce can be expensive, particularly for small businesses, as the pricing model includes various modules and add-ons that can add up quickly.
  • Complexity
    The platform's extensive features can make it complex and challenging to navigate, requiring significant training and a learning curve for users.
  • Customization Requires Expertise
    While Salesforce is highly customizable, making full use of this capability often requires specialized knowledge or hiring certified Salesforce consultants.
  • Performance Issues
    Some users have reported performance issues, particularly during peak usage times, which can impact business operations.
  • Overwhelming Options
    The sheer number of features and options available can be overwhelming, which can make decision-making and implementation time-consuming.

Tidio Copilot features and specs

  • Templates
    Use pre-defined templates to respond to frequently asked questions
  • AI Improvisation
    Let AI generate the most appropriate response based on your knowledge base
  • Free forever
    This add on is completely free, no strings attached

Analysis of Salesforce

Overall verdict

  • Salesforce is generally considered a good choice for businesses seeking a robust and flexible CRM solution, though it is important for each organization to evaluate their specific needs and budget before committing.

Why this product is good

  • Salesforce is a leading customer relationship management (CRM) platform known for its comprehensive set of cloud-based tools that help businesses manage their customer data, sales processes, and marketing efforts.
  • It offers scalability, allowing businesses to start with basic functionalities and expand as needed.
  • The platform provides a wide range of integrations and customizations, enabling it to work well with various business applications and workflows.
  • Salesforce has an active user community and strong support networks, making it easier for organizations to adopt and troubleshoot the system.

Recommended for

  • Businesses looking for a scalable and customizable CRM platform.
  • Organizations that require a comprehensive suite of cloud-based sales, service, marketing, and collaboration tools.
  • Companies that want to leverage AI-driven insights and analytics to enhance customer relationships.
  • Enterprises with complex integrations requirements or specific customization needs.

Salesforce videos

Frustrated Review of Salesforce.com 2019 for Small to Medium Business

More videos:

  • Review - HubSpot vs. Salesforce
  • Review - Salesforce CRM - Detailed Review of The CRM Giant (2019)
  • Review - Independent Review of Salesforce CRM Software
  • Review - Salesforce CRM Review 2021 Small Business
  • Review - What is Salesforce (and why is it so good)?
  • Review - Salesforce Review 2023 | CRM Software Analyst's Pros/Cons [1/3]
  • Review - What is Salesforce? | Salesforce in 7 Minutes | Introduction to Salesforce | Simplilearn

Tidio Copilot videos

No Tidio Copilot videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Salesforce and Tidio Copilot)
CRM
100 100%
0% 0
AI
0 0%
100% 100
Sales
100 100%
0% 0
AI Chatbots
0 0%
100% 100

Questions and Answers

As answered by people managing Salesforce and Tidio Copilot.

What makes your product unique?

Tidio Copilot's answer:

Tidio Copilot's unique value lies in its ability to overlay on existing tools without disrupting workflows, ensuring smooth usage across multiple platforms.

Why should a person choose your product over its competitors?

Tidio Copilot's answer:

Unlike many competitors, Tidio Copilot is completely free, providing enterprise-grade AI assistance with no financial commitment. Users can also customize the AIโ€™s knowledge base by integrating their existing FAQs and website content, ensuring that responses are accurate and on-brand. By automating customer service tasks, Copilot boosts productivity and helps teams work more efficiently. Additionally, it prioritizes data security with secure, encrypted data handling and complies with GDPR and CCPA regulations to ensure robust protection.

How would you describe your primary audience?

Tidio Copilot's answer:

The primary audience for Tidio Copilot includes businesses using customer service tools (like Zendesk, Intercom, or Gorgias) and looking to improve their teamโ€™s efficiency. This could include customer support teams, help desk managers, and customer service professionals who want to boost productivity and maintain consistency across communications, while also reducing repetitive work.

What's the story behind your product?

Tidio Copilot's answer:

Tidio Copilot is part of the Tidio ecosystem and was designed to help businesses improve customer service through AI assistance. By building on the existing knowledge base of a business, Copilot leverages Tidioโ€™s AI technology to generate helpful, on-brand responses. The tool aims to streamline workflows without requiring users to migrate to a new platform, making it accessible for businesses looking for an affordable, easy-to-integrate solution to enhance customer support.

Which are the primary technologies used for building your product?

Tidio Copilot's answer:

Tidio Copilot leverages AI technology, specifically Anthropic's Claude AI, for generating responses. The tool is built as a Chrome extension and designed to work seamlessly across various customer service channels. The product also emphasizes enterprise-grade security with HTTPS encryption and compliance with GDPR and CCPA.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce and Tidio Copilot

Salesforce Reviews

  1. andreewikk
    super

    Salesforce is a powerful customer relationship management (CRM) platform, and I have been using it for business for several months now. Overall, I am pleased with the functionality and capabilities it provides.

    Pros: 1. Full customization - Salesforce allows you to adapt the system to any business needs. There are a huge number of customization tools, which makes it universal for different industries. 2. Powerful analytical tools - The platform provides excellent analytics and reporting capabilities. You can easily track the effectiveness of marketing campaigns, analyze customer behavior and build forecasts. 3. Interface - Despite the huge number of functions, the interface is quite intuitive and does not cause difficulties in mastering. Configuration and data management are easy to organize. 4. Integrations - Salesforce supports many integrations with other services and platforms, which simplifies work and allows you to use it in conjunction with other business solutions.

    Cons: 1. High cost - Salesforce can be expensive for small companies. The subscription price, plus additional costs for customization and support, can quickly become significant. 2. Steep learning curve โ€” The sheer amount of functionality can make it difficult for newcomers to get their head around the platform. It takes time to master all of the features. 3. Sometimes feature-heavy โ€” For smaller businesses, some of the features in Salesforce can be redundant and not always necessary. This can cause confusion as you work.

    Overall, Salesforce is a great platform for larger organizations and businesses that need to effectively manage customer data and automate processes. However, for smaller businesses, the cost and complexity can be a barrier. However, if your business is growing, Salesforce is a powerful tool for growth and scaling.


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Tidio Copilot Reviews

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Social recommendations and mentions

Based on our record, Salesforce seems to be more popular. It has been mentiond 62 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce mentions (62)

  • Salesforce Development Company
    Pletra Technology is a prominent Salesforce Implementation and Development company with the expertise needed to drive Salesforce-powered change in your enterprise. Using the Salesforce.com platform effectively, our consultants can help clients provide innovation and value from customer operations. Source: about 2 years ago
  • MyDMV Portal has a really suspicious address.
    Maybe I'm just paranoid, but this thing screams "phishing link" to me. Why is this not a subdomain of flhmsv.gov ? Why is it a dot com?? I'd heard things about there being malicious links inserted into legit websites through either a hack or browser malware. Just going to force.com also redirects to salesforce.com , which... doesn't answer any questions at all. Is it just... Like this, or is there something... Source: over 2 years ago
  • Etrade hangs on login and other pages
    I noticed when I click on manage cookies there is salesforce.com and a few others that I am not sure what they are trying to do but I am sure they have nothing to do with trading. Source: over 2 years ago
  • Creating a Salesforce Email Report
    Hello! I'm aware that Tableau can capture email activity with EAC. However, I'm looking to add a report within a Salesforce Dashboard. I've attempted to create a report on email messages following the resource on Salesforce.com. But, the results were minimal (657 all-time emails? Since 2017.) For clarity, not for List Emails, just 1-1 sent through Salesforce. Source: over 2 years ago
  • Freelance design contract offer - Regarding the "ownership of work product" - what is really owned? (What are your thoughts on this contract section?)
    It is a fintech company so I do not expect them to, for example, profit much from selling clothes, or posters with my work on it. However, they are interested in the style of branding, illustration and general design of this website https://salesforce.com/ which uses a lot of colourful and playful imagery / illustrations. Source: over 2 years ago
View more

Tidio Copilot mentions (0)

We have not tracked any mentions of Tidio Copilot yet. Tracking of Tidio Copilot recommendations started around Jul 2025.

What are some alternatives?

When comparing Salesforce and Tidio Copilot, you can also consider the following products

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Crescendo.ai - #1 AI-driven customer service platform with human-backed outsourcing services for enterprises. Provide 24/7 support in 50+ languages.

HubSpot - Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.

Chatagents.io - AI chatbots that truly understand your business. Build multi-functional chatbots that can set calendar events, send emails, read spreadsheets and more.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Build Chatbot - Personalized AI Chatbot Supporting Multiple File Formats