RumbleTalk VS Freshdesk

RumbleTalk Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

RumbleTalk mentions (29)

• [HELP] Online tutoring plugin

  Along with PluginHive, you can also incorporate a chat plugin like RumbleTalk for online chatting, sharing resource materials, video and audio calling, and this has a payment option as well. Source: about 1 year ago

• Plugin Recommendation - Live Video Call Chat

  I recommend RumbleTalk Group Chat as your first choice. It lets you create a simple and easy group chat. Source: about 1 year ago

• [PROMOTION] Scaling up for Success – How RumbleTalk facilitated thousands of chat users at CES Tech 2023

  Along with the big comeback after the pandemic, the organizers of the CES Tech 2023 event have decided to integrate a live chat feature alongside the online live stream in order to reach a wider audience globally. Source: over 1 year ago

• [REVIEW] Need a refresher? Here are 8 RumbleTalk group chat features you need to check out

  From embedding your chat to your website and customizing its look and feel, to using the engagement and moderation tools, RumbleTalk makes sure to provide their users with simple solutions to manage their chats better. Source: over 1 year ago

• [DISCUSSION] How to Make Online Marketplaces a Community for Success through Chat Plugins

  Almost half of the population has bought something online. Therefore, you’re aware that your purchasing experience might differ drastically depending on the marketplace website you’re using. When it comes to online marketplaces, chat integrations could constitute a major advantage. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago