Software Alternatives, Accelerators & Startups

Rows VS tawk.to

Compare Rows VS tawk.to and see what are their differences

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Rows logo Rows

The spreadsheet where teams work faster

tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
  • Rows Landing page
    Landing page //
    2023-02-23

Slick design. Built-in integrations. Revolutionary sharing. Rows reinvented spreadsheets so teams do more, crazy fast.

  • tawk.to Landing page
    Landing page //
    2023-07-22

Rows

Website
rows.com
Release Date
2016 January
Startup details
Country
Germany
State
Berlin
City
Berlin
Founder(s)
Humberto Ayres Pereira
Employees
10 - 19

tawk.to

Website
tawk.to
Pricing URL
-
Release Date
-
Startup details
Country
United States

Rows features and specs

  • User-Friendly Interface
    Rows provides an intuitive and easy-to-use spreadsheet interface that is accessible for users of all skill levels, from beginners to advanced.
  • Integration Capabilities
    Supports a variety of integrations with other software services and APIs, allowing for seamless data import and export.
  • Real-Time Collaboration
    Allows multiple users to work on the same spreadsheet simultaneously, enhancing team productivity and ensuring everyone has the latest information.
  • Customization and Automation
    Offers powerful automation features and the ability to write custom scripts, which can save time and reduce manual errors.
  • Template Library
    Provides a rich library of pre-designed templates that can help users quickly get started on common business tasks.

Possible disadvantages of Rows

  • Learning Curve
    While user-friendly, more advanced features and scripting capabilities may require a significant learning curve for new users.
  • Limited Offline Functionality
    Primarily a cloud-based tool, which means it relies heavily on internet connection and offers limited offline functionality.
  • Pricing
    The cost of premium features or larger scale deployments can be high, which may not be affordable for small businesses or individual users.
  • Dependency on Integrations
    Heavily reliant on third-party integrations, which means any issues or changes in connected services can impact Rows' functionality.
  • Security Concerns
    As with any cloud-based service, there may be concerns about data security and privacy, especially for sensitive or confidential information.

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Analysis of Rows

Overall verdict

  • Yes, Rows is considered a good tool, especially for those who need a blend of traditional spreadsheet capabilities enhanced with modern, cloud-based functionalities. Its powerful integration options and user-friendly interface make it a compelling choice for data-driven organizations.

Why this product is good

  • Rows (rows.com) is a spreadsheet tool that stands out due to its modern approach to data management and collaboration. It combines the familiarity of spreadsheet functionalities with powerful integrations and automation features. Users appreciate its ability to pull in data from various API services without requiring advanced technical skills, making it easier for teams to manage and analyze data collaboratively. The interface is intuitive and designed for seamless teamwork, enabling real-time updates and sharing capabilities.

Recommended for

  • Data analysts seeking a more intuitive way to integrate and analyze data.
  • Small businesses looking to streamline reporting and data-driven decision-making processes.
  • Teams that require collaborative and real-time updates on shared projects.
  • Individuals who are familiar with spreadsheet interfaces but lack advanced programming skills and need easy API integrations.

Analysis of tawk.to

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Rows videos

Welcome to Rows

More videos:

  • Review - The Truth about Barbell Rows (AVOID MISTAKES!)
  • Review - 9/21/21 bentover rows review

tawk.to videos

Tawk.to reviewโ€Šโ€”โ€Šunbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

Category Popularity

0-100% (relative to Rows and tawk.to)
Spreadsheets
100 100%
0% 0
Customer Support
0 0%
100% 100
Productivity
100 100%
0% 0
Live Chat
0 0%
100% 100

User comments

Share your experience with using Rows and tawk.to. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Rows and tawk.to

Rows Reviews

The best no-code tools for sales teams
You can bring your data to life. With Rows, you can jazz up your spreadsheets with slick charts, images, audio and even interactive features such as buttons and checkboxes. Whatโ€™s more, you can share your spreadsheets with colleagues and clients in the form of interactive dashboards and websites.
Source: www.nocode.tech

tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. Itโ€™s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. Itโ€™s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the worldโ€™s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the รขย€ยœPowered by tawk.toรขย€ย branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

Social recommendations and mentions

Based on our record, tawk.to should be more popular than Rows. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Rows mentions (24)

View more

tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: about 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 3 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 3 years ago
View more

What are some alternatives?

When comparing Rows and tawk.to, you can also consider the following products

Airtable - Airtable works like a spreadsheet but gives you the power of a database to organize anything. Sign up for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NocoDB - The Open Source Airtable alternative

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Grist - Grist makes it easy to transform spreadsheets into a custom database where data is truly actionable.

Crisp Chat - Multi-channel customer support software