Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than RocketReach. We know about 12 links to it since March 2021 and only 12 links to RocketReach. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Go to rocketreach.co, sign in with your gmail and you get 5 free lookups each month. Search for the higher ups at Flair. For example it took me 30 seconds to find the email to the chairman: [bill.hardy@flairair.ca](mailto:bill.hardy@flairair.ca). Source: 11 months ago
Research their organizational structure and find higher-ups and board members on LinkedIn. Make an account with a website like https://rocketreach.co/ and enter the LinkedIn URLs of employees you've selected to get their company and/or personal email addresses. (Throw in a board member or two, someone who seems to manage operations and support, and some C-levels). Send the emails separately to each address so that... Source: over 1 year ago
So this is usually my go-to.. But I don't really do it anymore, cause it's kind of time consuming/stressful.. But I go to https://rocketreach.co and find the company and figure out their email format. Then I got to linkedin.com and look up the people who work at their company and just plop in their names with the format found on rocketreach. I usually will search for vp, president, hr, customer service, ceo, coo,... Source: over 1 year ago
There are a website that is possible to look into LinkedIn too. Maybe can help https://rocketreach.co/. Source: over 1 year ago
Hi everyone, how does rocketreach.co, hunter.io work? How do they get the work email addresses and phone numbers of people? How would I create a clone of that? Source: almost 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Hunter - Find all the email addresses related to a domain
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Apollo.io - Apollo’s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
ZoomInfo - ZoomInfo is a B2B database providing detailed business information on people and companies.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.