Software Alternatives, Accelerators & Startups

RocketReach VS LiveAgent

Compare RocketReach VS LiveAgent and see what are their differences

RocketReach logo RocketReach

RocketReach allows you to lookup email and phone for 250+ million professionals.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • RocketReach Landing page
    Landing page //
    2023-09-19
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

RocketReach features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

RocketReach videos

Digital Marketing: Rocketreach - Find email, phone, social media for over 300 million professionals

More videos:

  • Tutorial - How to Use RocketReach and LinkedIn

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to RocketReach and LiveAgent)
Lead Generation
100 100%
0% 0
Customer Support
0 0%
100% 100
Sales Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing RocketReach and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using RocketReach and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare RocketReach and LiveAgent

RocketReach Reviews

Top 15 Lead Generation Companies & Agencies Worth Checking Out In 2023
Currently, RocketReach maintains a verified database of 450 million professionals from 17 million companies worldwide!
Source: snov.io
10 Lead Generation Companies & Services [+How to Choose]
RocketReach is one of the top lead gen companies that helps IT businesses and startups in sales, recruiting, and marketing. It has a global database of emails and direct dials to enhance lead scoring. You can also use their extension to discover leads on sites like Google, AngelList, or Crunchbase.
Source: www.cognism.com
Top 10 Lead Generation Agencies In 2023
RocketReach has compiled an accurate repository of 17 million businesses and 450 million professionals from all corners of the world.
The Best 10 Business Lead Generation Companies
RocketReach’s pricing ranges from $421 per month – $2,149 per month, depending on which option you choose.
Source: salesbread.com
The Best Lead Generation Companies in 2023
RocketReach offers an interesting value proposition: direct access to decision-makers. Similar to Autoklose and unlike other lead generation companies that focus on inbound strategies or broad outreach campaigns, RocketReach provides a database of verified contact information for key people in various industries.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, RocketReach seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

RocketReach mentions (12)

  • Flair Airlines has owed me $500 for 10 months, they blocked me on emails
    Go to rocketreach.co, sign in with your gmail and you get 5 free lookups each month. Search for the higher ups at Flair. For example it took me 30 seconds to find the email to the chairman: [bill.hardy@flairair.ca](mailto:bill.hardy@flairair.ca). Source: about 1 year ago
  • ULPT Request: How to annoy a company.
    Research their organizational structure and find higher-ups and board members on LinkedIn. Make an account with a website like https://rocketreach.co/ and enter the LinkedIn URLs of employees you've selected to get their company and/or personal email addresses. (Throw in a board member or two, someone who seems to manage operations and support, and some C-levels). Send the emails separately to each address so that... Source: over 1 year ago
  • Does anybody else get scared when they see their parcel is being sent via DHL?
    So this is usually my go-to.. But I don't really do it anymore, cause it's kind of time consuming/stressful.. But I go to https://rocketreach.co and find the company and figure out their email format. Then I got to linkedin.com and look up the people who work at their company and just plop in their names with the format found on rocketreach. I usually will search for vp, president, hr, customer service, ceo, coo,... Source: over 1 year ago
  • Viewing LinkedIn accounts anonymously
    There are a website that is possible to look into LinkedIn too. Maybe can help https://rocketreach.co/. Source: over 1 year ago
  • How do email-finders like hunter.io and rocketreach.co work?
    Hi everyone, how does rocketreach.co, hunter.io work? How do they get the work email addresses and phone numbers of people? How would I create a clone of that? Source: almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing RocketReach and LiveAgent, you can also consider the following products

Hunter - Find all the email addresses related to a domain

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apollo.io - Apollo’s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ZoomInfo - ZoomInfo is a B2B database providing detailed business information on people and companies.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.