Riverside.fm Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Riverside.fm mentions (71)

• Introducing the Mycelium Network Junior Developer Hour

  Every two weeks on a Wednesday at 5 PM UTC I will host an hour-long live stream across YouTube, Twitch, LinkedIn, and X using Riverside.fm. I will invite another mentor to join me for the stream, but most importantly, I invite junior developers to join the stream. - Source: dev.to / 18 days ago

• correcting misspelled/misheard AI generated transcripts

  Hello! I haven't been able to find any information on whether this is possible, and if it is - how to do it. Is there a way to correct the misspelled names of people or just straight up wrong words that were AI transcribed on riverside.fm? Source: 9 months ago

• What software to use for recording podcast?

  If you look for something easy to handle and to record remote interviews I like riverside.fm. Source: 12 months ago

• Instructions for interview guests

  I'm a happy riverside.fm user, have published 13 episodes so far, and do simultaneous audio/video with a remote co-host and have had as many as two additional guests on. Source: about 1 year ago

• Can anbody identify what software this video podcaster is using?

  That looks like all post production with a video editor. Nothing really special there like you would see on riverside.fm or streamyard. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago