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RingCentral VS Kixie

Compare RingCentral VS Kixie and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. Itโ€™s affordable, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

RingCentral logo RingCentral

RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Kixie logo Kixie

Better sales, made simple. Engage customers more effectively with Kixie's ultra-reliable voice & text dialer and easy automations.
  • RingCentral Landing page
    Landing page //
    2023-08-20

We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we donโ€™t plan on stopping there.

Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In todayโ€™s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's what we call collaborative communications, and itโ€™s at the heart of everything we do.

With our flexible, cost-effective cloud communications and collaboration solutions, weโ€™ve created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact center and more, we build solutions for every business, no matter how big or small.

  • Kixie Landing page
    Landing page //
    2023-09-19

Kixie is an AI-powered voice and SMS for sales teams. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. Kixie is designed to help you and your team achieve radical results instantly.

RingCentral features and specs

  • Comprehensive Features
    RingCentral offers a wide range of features, including voice, video, messaging, and collaboration tools, making it a one-stop solution for communication needs.
  • Scalability
    The platform is highly scalable, allowing businesses of all sizes to adapt the service to their needs without compromising on functionality or performance.
  • Easy Integration
    RingCentral seamlessly integrates with numerous third-party applications like Google Workspace, Microsoft 365, and Salesforce, enhancing overall productivity.
  • Reliable Uptime
    RingCentral offers a robust and reliable service with high uptime, ensuring that communication channels are consistently available.
  • User-friendly Interface
    The platform is designed with an intuitive and user-friendly interface, making it easy for users to navigate and manage their communication needs.

Possible disadvantages of RingCentral

  • Cost
    RingCentral's pricing can be higher compared to other communication platforms, which might be a concern for smaller businesses on a tight budget.
  • Complex Setup
    Despite its user-friendly interface, the initial setup and configuration can be complex for users who are not tech-savvy.
  • Customer Support
    Some users have reported that customer support can be slow and not always helpful, which can be problematic in resolving urgent issues.
  • Limited Customization
    While RingCentral offers a lot of features, there is limited scope for customization to tailor the service exactly to unique business needs.
  • Occasional Performance Issues
    Users have occasionally experienced glitches and performance issues, particularly during peak usage times.

Kixie features and specs

  • Power Dialer
    Auto-dial up to ten numbers simultaneously, while automatic answer detection ensures youโ€™re connected only with contacts who answer the phone.
  • ConnectionBoost
    Automatically call from a local number on every call, without having to worry about appearing as โ€œTelemarketerโ€ or โ€œSpam Riskโ€ on caller ID. ConnectionBoost is the industryโ€™s most affordable solution for local presence on any scale.
  • Compliant Caller
    With Kixieโ€™s regulatory DNC (Do Not Call) compliance feature and proprietary algorithm, itโ€™s easy to stay compliant with DNC regulations without bogging your agents down with unnecessary manual list-checking
  • Phone Number Reputation Management
    Managing your Caller ID reputation is crucial for maintaining customer trust, avoiding legal issues, enhancing your brandโ€™s credibility, and improving sales performance. It creates a positive first impression and sets the stage for successful interactions with potential and existing customers.
  • IVR
    Interactive Voice Response (IVR) technology with custom recordings allow callers to navigate to the correct department without taking up your agentsโ€™ valuable time.
  • Voicemail Drop
    Save hours every day by skipping the voicemail while still leaving a message. Create unlimited voicemail drop recordings, so youโ€™ve got something for every situation already queued up.
  • Human Voice Detection
    Advanced AI algorithms detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
  • Business SMS
    Send and receive text messages from one number or many. All texts are stored in one central location in the Kixie dashboard, and logged automatically in your CRM.
  • Automatic Call Distribution
    Automatic call distribution, based on CRM fields, to connect callers to the agent best suited to help, avoiding lengthy hold times and complex phone menus.
  • Call recording
    Automatic call recording with unlimited free cloud storage gives you a record of every call. Recordings are also accessible in your CRM or conversation intelligence software when integrated with Kixie.
  • Inbound call queues
    More incoming calls than available agents? No problem. Queue up incoming calls and greet callers with their estimated wait time, place in the queue, and options to leave a voicemail or request a call back.
  • Ring groups
    Set incoming calls to ring to a group of agents simultaneously, in a specific order, or in a round robin. Layer with IVRs and call queues for a highly capable, endlessly customizable call center experience.
  • Auto-callback
    Automatically prompt agents to call back customers when they request a callback from the inbound call queue menu.
  • Conversation Intelligence
    Conversation Intelligence platform to track sales calls, coach your team, and maintain comprehensive records in your CRM.
  • Call center analytics
    See visual reports on everything from connection rate to dispositions, all in one central location in your Kixie dashboard.
  • Live call coaching
    Listen in on calls in real time to train new hires, or let new hires listen in on your best agentsโ€™ calls. Whisper directly to an agent to coach, or barge into a call and save the day.
  • Gamification
    Keep tabs on the performance of your agents, teams, and call queues with real-time leaderboards. Choose which metrics are most important to display on the big screen, and encourage healthy competition across the office.
  • Progressive Caller ID
    Call from a different local number each time you call a prospect, so you donโ€™t have to worry about trying to reach them multiple times in a single day.
  • Automatic Call Distribution
    Automatic call distribution uses no-code automation to connect callers to the agent best suited to help, avoiding lengthy hold times and complex phone menus.

Analysis of RingCentral

Overall verdict

  • Overall, RingCentral is a reputable and effective communication platform that meets the needs of modern businesses looking for an all-in-one solution. While it may be more expensive than some alternatives, the range of features and overall performance justify the cost for many users.

Why this product is good

  • RingCentral is considered a solid choice for cloud-based communication solutions due to its comprehensive suite of features that include voice, video, messaging, and collaboration tools. The platform is known for its reliability, scalability, and ease of integration with other business applications. Users appreciate its intuitive interface and strong customer support, making it suitable for businesses of various sizes.

Recommended for

    RingCentral is particularly recommended for small to large businesses seeking an integrated communication and collaboration platform. It is ideal for companies with remote teams who require a reliable, unified system that supports mobile and desktop use. Additionally, businesses looking for advanced features like video conferencing, call center management, and CRM integrations will find RingCentral highly beneficial.

Analysis of Kixie

Overall verdict

  • Kixie is generally regarded as a good solution for businesses looking to improve their sales engagement and communication efficiency. Its user-friendly interface and comprehensive features make it a valuable tool for sales teams aiming to streamline their processes.

Why this product is good

  • Kixie is a communication platform designed to enhance sales engagement by providing solutions like automated dialing, texting, and CRM integration. It is favored for its ease of use, robust features that empower sales teams, and the ability to integrate seamlessly with various CRMs. Kixie's real-time analytics and reporting tools help businesses improve their sales processes and productivity.

Recommended for

    Kixie is recommended for small to medium-sized businesses that rely heavily on phone sales and customer communication. It is particularly suitable for sales teams that need robust dialing capabilities, CRM integration, and real-time analytics to boost their productivity and performance.

RingCentral videos

+ Add

RingCentral Review: Getting Started Demo & Tutorial

More videos:

  • Review - RingCentral VOIP Phone System Review 2020 - RingCentral reviews 2020

Kixie videos

+ Add

Kixie PowerCall Dialer: Full Walkthrough

More videos:

  • Review - Kixie Telephony Honest Review - Watch Before Using
  • Review - Kixie Review: The best for local presence
  • Review - ๐Ÿ”ฅ Kixie Dialer: An Honest Review | Pros and Cons

Category Popularity

0-100% (relative to RingCentral and Kixie)

RingCentral

Kixie

VoIP
100 100%
VoIP
0% 0
CRM
0 0%
CRM
100% 100
Communication
100 100%
Communication
0% 0
Call Center Software
0 0%
Call Center Software
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare RingCentral and Kixie

RingCentral Reviews

Teliqon vs RingCentral: Business Communication Simplified
Business SMS, MMS and messaging APIs are integrated into the RingCentral communications ecosystem and typically tied to RingCentral numbers and accounts. SMS availability and automation depend on regional telecom rules, compliance registration and messaging policies.
Source: teliqon.io
10 Best AI Virtual Receptionists In 2026 (Hereโ€™s My Top 10)
I started using RingCentralโ€™s voice-driven receptionist three months back. The conversational AI has been able to resolve more than half of our inbound queries instantly. It included 100 AI-handled call minutes each month. But additional call minutes were billed at $0.50/minute.
Source: www.trustfirms.com
Top 10 Webex alternatives in 2024
With integrated workplace communication features, RingCentral has evolved to be a popular Webex alternative. It has Glip, which is exclusively designed to promote team collaboration through video, voice, chat, and more. Other than that, it is also a leading cloud-based phone system provider with advanced call handling and management features.
Source: www.rocket.chat
12 Best Self-hosted Chat Platforms For Team Communication
RingCentral is a cloud-based communication and collaboration platform that was first founded in the year 2015.
Source: www.mirrorfly.com
The 19 Best Call Center Software (& Features You Need) in 2022
RingCentral is a flexible cloud-based phone system that supports desktop and mobile users. One unique feature it provides is "RingOut," which enables one-touch calling from any phone or internet-enabled computer. Additionally, RingCentral has powerful call delegation and answering rules so you can be sure calls are routed to the right individual.
Source: blog.hubspot.com

Kixie Reviews

We have no reviews of Kixie yet.
Be the first one to post

Social recommendations and mentions

Based on our record, RingCentral seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

RingCentral mentions (3)

  • Small Business help
    Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: over 4 years ago
  • Which international call tracking software ?
    I saw www.calltrackingmetrics.com ; ringcentral.com ; twilio.com ; Zadarma. At this moment it seems that calltrackingmetrics seems to be the first solution I would try because they put in front of their ads the fact to track with google ads. Twilio seems to be too much complex to use and they don't have an iPhone app ; ringcentral I don't know and Zadarma seems good. Source: about 5 years ago
  • Business Phone Number: Need Help
    I use unitelvoice.com. It works fine has an app and can forward to my cell number. Used to use ringcentral.com it was fine when it worked but support was crap. Source: over 5 years ago

Kixie mentions (0)

We have not tracked any mentions of Kixie yet. Tracking of Kixie recommendations started around Mar 2021.

What are some alternatives?

When comparing RingCentral and Kixie, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Truly - Truly is a complete enterprise voice platform for sales, account management, and customer success teams.

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

Revenue.io - Revenue.io is a Salesforce-native platform that combines an AI sales dialer, conversation intelligence, guided selling with email sequencing, real-time AI guidance, and coaching, available on desktop and mobile.

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