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Power Dialer
Auto-dial up to ten numbers simultaneously, while automatic answer detection ensures you’re connected only with contacts who answer the phone.
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ConnectionBoost
Automatically call from a local number on every call, without having to worry about appearing as “Telemarketer” or “Spam Risk” on caller ID. ConnectionBoost is the industry’s most affordable solution for local presence on any scale.
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Compliant Caller
With Kixie’s regulatory DNC (Do Not Call) compliance feature and proprietary algorithm, it’s easy to stay compliant with DNC regulations without bogging your agents down with unnecessary manual list-checking
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Phone Number Reputation Management
Managing your Caller ID reputation is crucial for maintaining customer trust, avoiding legal issues, enhancing your brand’s credibility, and improving sales performance. It creates a positive first impression and sets the stage for successful interactions with potential and existing customers.
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IVR
Interactive Voice Response (IVR) technology with custom recordings allow callers to navigate to the correct department without taking up your agents’ valuable time.
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Voicemail Drop
Save hours every day by skipping the voicemail while still leaving a message. Create unlimited voicemail drop recordings, so you’ve got something for every situation already queued up.
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Human Voice Detection
Advanced AI algorithms detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
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Business SMS
Send and receive text messages from one number or many. All texts are stored in one central location in the Kixie dashboard, and logged automatically in your CRM.
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Automatic Call Distribution
Automatic call distribution, based on CRM fields, to connect callers to the agent best suited to help, avoiding lengthy hold times and complex phone menus.
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Call recording
Automatic call recording with unlimited free cloud storage gives you a record of every call. Recordings are also accessible in your CRM or conversation intelligence software when integrated with Kixie.
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Inbound call queues
More incoming calls than available agents? No problem. Queue up incoming calls and greet callers with their estimated wait time, place in the queue, and options to leave a voicemail or request a call back.
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Ring groups
Set incoming calls to ring to a group of agents simultaneously, in a specific order, or in a round robin. Layer with IVRs and call queues for a highly capable, endlessly customizable call center experience.
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Auto-callback
Automatically prompt agents to call back customers when they request a callback from the inbound call queue menu.
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Conversation Intelligence
Conversation Intelligence platform to track sales calls, coach your team, and maintain comprehensive records in your CRM.
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Call center analytics
See visual reports on everything from connection rate to dispositions, all in one central location in your Kixie dashboard.
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Live call coaching
Listen in on calls in real time to train new hires, or let new hires listen in on your best agents’ calls. Whisper directly to an agent to coach, or barge into a call and save the day.
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Gamification
Keep tabs on the performance of your agents, teams, and call queues with real-time leaderboards. Choose which metrics are most important to display on the big screen, and encourage healthy competition across the office.
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Progressive Caller ID
Call from a different local number each time you call a prospect, so you don’t have to worry about trying to reach them multiple times in a single day.
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Automatic Call Distribution
Automatic call distribution uses no-code automation to connect callers to the agent best suited to help, avoiding lengthy hold times and complex phone menus.
