Recurly Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Recurly mentions (5)

• Ask HN: What are some low cost payment processing alternatives to Stripe?

  Https://recurly.com/ maybe, I can't find this in their pricing page, but from what I know it looks like this: revenue fee 0.500% transaction fee $0.08 and selected plan (there is free one); with your volume that would be around $3.2k a month in fees. - Source: Hacker News / 11 months ago

• API monetization using an API Management and a billing provider

  Next, for your API monetization stack, you need a 3rd-party recurring billing solution, such as Stripe, Recurly, Hypercurrent, and many more. But again, we do not recommend any particular payment service in this post and leave the choice of which payment provider to use up to you. The billing provider obviously needs to receive usage charges for each customer, issue an invoice, and support multiple billing models,... - Source: dev.to / almost 2 years ago

• Anyone know a website builder that can do this?

  And you can use Recurly for recurring payments. Source: over 2 years ago

• Top 10 paywall services to look forward to in 2020

  Recurly is an enterprise-class subscription management software that reduces the complexities of subscription management in order to maximise and automate revenue growth.it uses an open platform approach to quickly link to a wide range of back-office systems. In addition to allowing lightweight and scalable custom integration, Recurly also has powerful out-of-the-box integrations with enterprise applications such... Source: over 2 years ago

• For those of you running a SaaS business, how are you receiving recurring payments?

  We are using recurly, works fine too. But I think Stripe is definitely the leader in this area. Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago