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Freshdesk VS Chargebee

Compare Freshdesk VS Chargebee and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chargebee logo Chargebee

Chargebee lets you manage subscriptions and payments at scale, handle custom recurring billing scenarios, reduce subscription churn and simplify accounting.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Chargebee Landing page
    Landing page //
    2023-08-22

Bill with clarity Send beautiful invoices that capture everything - accurate proration, the right taxes, relevant notes for line items - with complete compliance adherence.

Manage subscriptions together Let different teams access information based on user roles, so that they can: Extend trials. Edit plans. Issue refund receipts. And perform other essential tasks with a few clicks.

Measure what matters Access accurate subscription metrics (MRR, LTV, ARPU, Churn...) to see how your business is doing, and to ask the right questions.

Recover lost revenue Fight involuntary churn with a smart dunning process that works with automated reminders, and configurable retry rules (Credit card failed? Try PayPal).

Close books faster Draw revenue recognition reports based on your business requirements. And with our Xero and QuickBooks Online integrations, reconciliation is a click of a button.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Chargebee videos

+ Add

Chargebee - Product Overview

More videos:

  • Review - Easily Build & Add Subscription Payments Without Code Using Chargebee
  • Demo - Chargebee Product Demo

Category Popularity

0-100% (relative to Freshdesk and Chargebee)

Freshdesk

Chargebee

Customer Support
100 100%
Customer Support
0% 0
Recurring Billing
0 0%
Recurring Billing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Recurring Subscription Billing
0 0%
Recurring Subscription Billing
100% 100

User comments

Share your experience with using Freshdesk and Chargebee. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Chargebee

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Chargebee Reviews

Payment Platforms Comparison: Stripe vs Chargebee vs Paddle vs Recurly
Chargebee is a cloud based subscription billing and recurring payment software solution. ChargeBee is a multifunctional tool for automating the billing processes of businesses that run subscription services.
Source: rainex.io
Would you use Paddle, Chargebee, Chargify, or just Stripe?
I've worked with both naked Stripe and Chargebee + Stripe before. I can highly recommend Chargebee, especially for young companies. It takes a while to get to 50K revenue with a SaaS project, so you have plenty of time to make a decision about whether you want to keep using Chargebee. We decided to stick with them due to the following reasons:
Source: www.indiehackers.com
Looking for a Chargify alternative?
In the jumble of what’s owed and what’s due, a Credit Note is as vital as an Invoice. Chargebee gets that. Hence, you’d never find yourself issuing an invoice when what’s befitting is a Credit Note, or creating credits for a payment you haven’t actually received yet.
Source: www.chargebee.com
7+ Cheap Competitors & Alternatives To Chargify
This subscription billing and recurring payment software is complete in every sense. Chargebee effortlessly manages your subscription, recurring billing, invoicing and much more via its powerful API. It also packs a ton of integrations and add-ons so that you get to access all of your data at a single place i.e. Chargebee dashboard.
Source: www.inkthemes.com
5+ Cheap Alternatives & Competitors Of ChartMogul
If you are looking for a multiple payment analytics software with responsive features then Chargebee is best. Just like ChartMogul, Chargebee provides detailed insights on payment metrics and data integrity. Along with payment analytics, it also an efficient subscription management, billing & invoicing software with multiple payment gateways.
Source: www.inkthemes.com

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than Chargebee. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Chargebee mentions (3)

  • Ask HN: SaaS Billing?
    I personally use Stripe, but I think https://chargebee.com supports PayPal. I've heard good things about them. - Source: Hacker News / about 2 years ago
  • I'm opening a SAAS startup, I need advice!
    The system is very complex, I believe that for these construction sites there is no way to do it and it will have a very ugly design. Why did you choose chargebee.com as your payment method? The stripe seemed to me better, or even the iugu. Do you speak from your own experience? Source: almost 3 years ago
  • Product Led Growth and the Role of Engineering
    Newer organizations, especially in software, still treat engineering as a cost and allocate resources based on the cost that is saved by deploying this skill across the organization. Thus we see 100s of companies building their own recurring subscription infrastructure when multiple SaaS companies exist to solve this problem. Non-customer facing development improves efficiencies within the organization, but... - Source: dev.to / about 3 years ago

What are some alternatives?

When comparing Freshdesk and Chargebee, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Stripe - Online payment processing for internet businesses. Stripe is a suite of payment APIs that powers commerce for online businesses of all sizes. Use Stripe’s payment platform to accept and process payments online for easy-to-use commerce solutions.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Recurly - Subscription billing and recurring billing management. Recurly offers enterprise-class subscription billing for thousands of companies worldwide.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Chargify - Chargify is the best online billing software for all of your Recurring Billing needs. Learn more about simplifying your Subscription Billing today.

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