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React Boilerplate VS Freshdesk

Compare React Boilerplate VS Freshdesk and see what are their differences

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React Boilerplate logo React Boilerplate

Offline-first, highly scalable foundation for your next app

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • React Boilerplate Landing page
    Landing page //
    2023-09-18
  • Freshdesk Landing page
    Landing page //
    2022-01-28

React Boilerplate features and specs

  • Established Structure
    React Boilerplate provides a well-organized and consistent project structure, making it easier for developers to follow best practices and maintain a scalable codebase.
  • Advanced Configuration
    The boilerplate offers a comprehensive setup with support for modern JavaScript features, including Webpack, Babel, and ESLint, reducing the need for manual configuration.
  • Redux Integration
    React Boilerplate comes with built-in support for Redux, helping manage application state efficiently and seamlessly.
  • Performance Optimization
    The boilerplate includes performance-focused tools and configurations such as code splitting, which helps in optimizing the application's performance.
  • Community and Documentation
    Being a popular project, React Boilerplate has extensive documentation and an active community, providing plenty of resources and support.
  • Testing Setup
    It includes testing frameworks like Jest and Enzyme, which facilitate writing and running tests for your React components and applications.

Possible disadvantages of React Boilerplate

  • Complex Initial Setup
    The extensive initial setup and configuration process might be daunting for beginners or developers unfamiliar with advanced React and Webpack configurations.
  • Overhead for Small Projects
    For small or simple projects, the boilerplate might feel like overkill, introducing unnecessary complexity and overhead.
  • Steep Learning Curve
    Due to its comprehensive nature and numerous built-in features, there can be a steep learning curve for developers who are new to the ecosystem.
  • Maintenance
    Keeping up with updates and changes in all included libraries and tools can be time-consuming and may require regular maintenance to ensure compatibility and security.
  • Customization Difficulties
    Altering the default configurations and structures to fit unique needs can sometimes be challenging and may require in-depth knowledge of the underlying tools.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of React Boilerplate

Overall verdict

  • React Boilerplate is a solid choice for developers looking to kickstart their React projects with a robust and comprehensive setup. It is particularly beneficial for projects that require scalability and performance optimizations from the start. However, it might be overkill for small or simple applications, where a lighter setup could be more efficient.

Why this product is good

  • React Boilerplate is considered good by many developers because it provides a well-structured framework for building scalable and maintainable React applications. It includes best practices and optimizations out of the box, such as Redux for state management, code splitting for performance, and built-in tools for testing, linting, and transpiling. This allows developers to focus more on building features rather than configuring and setting up the infrastructure.

Recommended for

    React Boilerplate is recommended for mid to large-scale React projects, teams that value architecture and maintainability, and developers who want to enforce coding standards and best practices from the beginning. It's also ideal for projects that anticipate a need for additional features, as its modular structure allows for easier expansion.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

React Boilerplate videos

+ Add

React Boilerplate com Redux e TypeScript

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to React Boilerplate and Freshdesk)

React Boilerplate

Freshdesk

Developer Tools
100 100%
Developer Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
React
100 100%
React
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare React Boilerplate and Freshdesk

React Boilerplate Reviews

We have no reviews of React Boilerplate yet.
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Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Freshdesk might be a bit more popular than React Boilerplate. We know about 12 links to it since March 2021 and only 10 links to React Boilerplate. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

React Boilerplate mentions (10)

  • Redux developers, please stop doing this!
    I worked on a React project in 2019, I believe it was built on top of the react-boilerplate template, and the developer experience with Redux was so bad that I became a Vue developer. - Source: dev.to / 10 months ago
  • Top 5 React Boilerplates to Know in 2023
    2 React Boilerplate is a reliable and well-designed boilerplate in the Javascript UI Libraries, with 28.2k ratings on GitHub. The super-rich component and font base, together with Redux, Mocha, Redux-Saga, Jest, React Router, PostCSS, and reselect are all included. They support SEO indexing. Concentrating on app development and performance is more than enough. - Source: dev.to / over 2 years ago
  • Redux Sagas firing multiple times if injected in different containers
    We are using https://github.com/react-boilerplate/react-boilerplate and have a classic store layout with multiple components. Source: about 3 years ago
  • react-boilerplate authentication login page flashes on page reload
    I'm working on an app with a login page and the rest of the pages of the app (should be logged in to view). I'm using react-boilerplate. From this example, I edited my asyncInjectors.js file to have redirectToLogin and redirectToDashboard methods:. Source: about 3 years ago
  • Identity Server 4 Social Login for SPA
    I'm working on application using a Web API(asp.net core) and a SPA (react-boilerplate). I'm starting work in user registration/login and one of the requirements is to allow for user to sign in with facebook, google, etc. Source: about 3 years ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing React Boilerplate and Freshdesk, you can also consider the following products

mvpbase - An MVP boilerplate marketplace where you can find developers and designers to make the first version of your SaaS product.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

React Native Desktop - Build OS X desktop apps using React Native

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Static Site Boilerplate - A better workflow for building modern static websites.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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