PZM App VS Freshdesk
Compare PZM App VS Freshdesk and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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PZM App
IFS
ServiceMax
SAP
ERPNext
SAP EAM
Redmine
ReachOut
Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
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Designed specifically for electric utilities, Protection Zone Management–PZM–takes the guesswork out of substation and power line inspections. PZM's proprietary risk and impact scoring defines the potential risk and customer impact with every asset in your electric utility. By highlighting equipment that have a substantial impact on outages, PZM helps management direct resources to their highest and best use. Knowing what to work on next, where to work on it, and how to do the work is simple with PZM's agile work management software. Take PZM on the go, anywhere you go. With PZM, there is no need to install complicated, on-premise software to manage your inspections. Running on the cloud, PZM's software is always up-to-date, and you’ll always be running the latest and greatest version. PZM works on mobile devices and any computer with an internet connection. Get up and running quickly. PZM is designed to be straightforward and intuitive for all users. A seasoned veteran or a first-year apprentice can use PZM with little training.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
IFS - Recognized as a leading enterprise software solution provider, IFS develops and delivers ERP, EAM, FSM and ESM to businesses worldwide.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ServiceMax - ServiceMax Field Service Suite delivers comprehensive mobile capabilities on devices like iPhone/iPad, BlackBerry, Windows Mobile and Android-based smartphones by leveraging location technologies, rich media and social content and instant connectivit
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
SAP - SAP stands for System Applications and Products in Data Processing. SAP is the market leader in ERP software and helps companies of all sizes. Read more
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!