ProProfs Help Desk
Freshdesk
Zendesk
osTicket
HelpScout
UseResponse
Intercom
Front
ProductLogz
Ideolo
Featurebase
Canny
Freshdesk
Doran
Olvy
UserVoice
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
Productlogz is an integrated feedback management, roadmap, and changelog solution designed to streamline your product development process
Features
Conduct User Research & Capture feedback *from your users *at the right time in the right place using in-app surveys.
Collect & organize feature requests from your users at one place and focus on the most sought-after features. Let users upvote on the most sought after features
Keep your users informed about your future plans, gather and prioritize development with a shareable product roadmap based on customer needs and expectations.
Keep users in the loop with a visually engaging clear and updated changelogs. Notify of changes and updates with in-app notifications.
Reward your users for their valuable insights. Encourage and incentivize your users to provide valuable feedback on your product or service.
Track the performance of your feedback collection efforts. Measure response rates, identify feedback channels that are most effective, and evaluate the overall success of your feedback initiatives
ProProfs Help Desk ProductLogzI think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Ideolo - Ideolo is a web application that helps startups and entrepreneurs gather ideas, feature requests, feedback, claims and more.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Featurebase - The all-in-one toolkit for managing your customer feedback.
osTicket - osTicket is a widely-used open source support ticket system.
Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
