ProductLogz VS osTicket
Compare ProductLogz VS osTicket and see what are their differences
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management
featured
ProductLogz
Ideolo
Featurebase
Canny
Freshdesk
Doran
Olvy
UserVoice
osTicket
Freshdesk
Intercom
Zendesk
LiveAgent
tawk.to
JivoChat
TextUs
Productlogz is an integrated feedback management, roadmap, and changelog solution designed to streamline your product development process
Features
Conduct User Research & Capture feedback *from your users *at the right time in the right place using in-app surveys.
Collect & organize feature requests from your users at one place and focus on the most sought-after features. Let users upvote on the most sought after features
Keep your users informed about your future plans, gather and prioritize development with a shareable product roadmap based on customer needs and expectations.
Keep users in the loop with a visually engaging clear and updated changelogs. Notify of changes and updates with in-app notifications.
Reward your users for their valuable insights. Encourage and incentivize your users to provide valuable feedback on your product or service.
Track the performance of your feedback collection efforts. Measure response rates, identify feedback channels that are most effective, and evaluate the overall success of your feedback initiatives
ProductLogz osTicketBased on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
Ideolo - Ideolo is a web application that helps startups and entrepreneurs gather ideas, feature requests, feedback, claims and more.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Featurebase - The all-in-one toolkit for managing your customer feedback.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
