Software Alternatives, Accelerators & Startups

Microsoft 365 VS Zendesk

Compare Microsoft 365 VS Zendesk and see what are their differences

Microsoft 365 logo Microsoft 365

Boost your productivity with reliable access anywhere with services like email, calendar, file sharing, meetings, instant messaging, and Office Online

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Microsoft 365 Landing page
    Landing page //
    2022-04-16
  • Zendesk Landing page
    Landing page //
    2024-05-06

Microsoft 365 videos

What is Office 365

More videos:

  • Review - The Merger - S3E8 - The Office In Review
  • Review - Performance Review - S2E8 - The Office in Review
  • Review - Checking Out Microsoft Office 365
  • Review - All 9 Seasons of The Office Ranked!
  • Review - Microsoft Office 365 review: Online, offline, any good?
  • Review - ๐Ÿคทโ€โ™‚๏ธ What is Microsoft 365 - Explained
  • Review - Is a Microsoft 365 Subscription Worth It?

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Microsoft 365 and Zendesk)
Office Suites
100 100%
0% 0
Customer Support
0 0%
100% 100
Office & Productivity
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft 365 and Zendesk

Microsoft 365 Reviews

  1. Always backup your Office 365 data

    Microsoft Office 365 is an amazing software that helps companies establish their business, so a backup is a must since Microsoft is not offering the proper backup.

    ๐Ÿ Competitors: Google Docs
    ๐Ÿ‘ Pros:    Great set of functions
    ๐Ÿ‘Ž Cons:    No backup

112 Best Chrome Extensions You Should Try (2021 List)
Office Editing For Docs, Sheets & Slides is an offline chrome extension that helps you edit Microsoft Word, Excel, and Powerpoint files without Office installed on your PC. It opens Docx and other files in a new tab instead of downloading them locally.
The BEST Email Hosting Providers for Small Business in 2021
There are 4 deployment steps to set up an account on Microsoft 365 Business. The initial step is acquiring a subscription and assigning Microsoft 365 Business licenses to the user. Then you use the set-up wizard to configure the account. Once you install the Office apps on your devices, the final step is to prepare your PCs by using the Windows AutoPilot.

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Microsoft 365 should be more popular than Zendesk. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft 365 mentions (12)

  • Need to count calls on certain days in certain time slots
    Yes it does change, will not work for 2016, but it works for excel online at office.com, which is free with a microsoft account. Source: 6 months ago
  • Change SharePoint Start Page for All
    When our users go to office.com, login and click the waffle for SharePoint, I want to change this landing page. Right now, it goes to https://ourdomain.sharepoint.com/_layouts/15/sharepoint.aspx and once users are in SP, if they ever click the home button it will direct them to this page as well. I want to change this to a new site we created that makes browsing our sites and sharing information/events much... Source: 6 months ago
  • Has anyone seen same behavior with AAD laptops reaching out to internal DCs on ports 88, 389, and 445
    Authentication happens through a 3rd party so when we try to login to office.com with our company accounts it redirect us to this 3rd party company that handles our logins. Source: 6 months ago
  • Where is the Copilot in Excel?
    I've looked in office.com (using Chrome) and Excel 365 for Mac (Version 16.79). Nothing in the top-right corner except "Analyze Data". And when I try to search for in the the Tell Me or Help menu, it acts like it has no idea what Copilot is. Source: 6 months ago
  • Autopilot "other user" login. Also "incorrect password".
    The password change goes through fine though. We can verify this by going to office.com on another laptop. Source: 7 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Microsoft 365 and Zendesk, you can also consider the following products

LibreOffice - Free office suite, open source, and compatible with .doc, .docx, .xls, .xlsx, .ppt, .pptx files. Updated regularly โ€“ download for free. Originally based on OpenOffice.org.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache OpenOffice - Apache OpenOffice is an open source, office document productivity suite.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Workspace - Google's encompassing suite of cloud-based business apps.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!