ProProfs Help Desk VS Labidesk

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

• Canned responses and rule-based automated messages
• Shared inbox
• Ticket prioritization
• Collaborative email
• Issue tracking in one place
• Timely response to child tickets
• Tickets surveys
• Email Integration
• Instant support
• Faster ticket resolution
• Anytime, anywhere access
• Incident management
• No spot solution delays
• Child ticket creation to track internal subtasks
• Issue resolution progress review

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers.

• Customizable HelpCenter with Articles & FAQ for Self Service;
• HelpWidget with automatic replies, to reduce the number of incoming requests;
• Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues;
• Canned Responses/ Macros for your Agents;
• SLA, Department and Agents Roles, and Routing.