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ProProfs Help Desk VS ActiveCampaign

Compare ProProfs Help Desk VS ActiveCampaign and see what are their differences

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ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

ActiveCampaign logo ActiveCampaign

Integrated email marketing, marketing automation, and small business CRM. Send beautiful newsletters, setup behavioral based automations, and benefit from sales automation.
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review
  • ActiveCampaign Landing page
    Landing page //
    2023-07-09

  www.activecampaign.comSoftware by ActiveCampaign

ProProfs Help Desk videos

+ Add

How to Set up Your Help Desk in Under 5 Minutes

ActiveCampaign videos

+ Add

ActiveCampaign Review: My Honest Opinion [2020 Version]

More videos:

  • Demo - ActiveCampaign Review / Demo: Is this marketing automation platform good, bad, or ugly?
  • Demo - ActiveCampaign Review & Demo

Category Popularity

0-100% (relative to ProProfs Help Desk and ActiveCampaign)

ProProfs Help Desk

ActiveCampaign

Help Desk
100 100%
Help Desk
0% 0
Email Marketing
0 0%
Email Marketing
100% 100
Customer Support
100 100%
Customer Support
0% 0
Email Marketing Platforms
0 0%
Email Marketing Platforms
100% 100

User comments

Share your experience with using ProProfs Help Desk and ActiveCampaign. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Help Desk and ActiveCampaign

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

ActiveCampaign Reviews

The 5 Best Email Marketing Software of 2023
ActiveCampaign is a versatile email marketing software that provides a comprehensive suite of tools for businesses to create, automate, and optimize their email marketing campaigns. It goes beyond basic email marketing by offering features that support customer relationship management (CRM) and marketing automation.
Source: www.listproductsreview.com
10 best Manychat alternatives in 2024 (free & paid)
ActiveCampaign for Marketing is a platform that lets you tailor personalized touchpoints with customers, track their preferences and behavior, customize your campaigns based on the customer lifecycle across multiple platforms, and more.
Source: chatfuel.com
11 Best Email Marketing Software for eCommerce in 2023
ActiveCampaign, a powerful email marketing software for eCommerce, has solidified its position as a potent automation platform. With pre-designed templates and automation workflows, it streamlines email marketing efforts effectively. Notably, the platform's advanced segmentation capabilities provide nuanced targeting options for eCommerce businesses.
Source: www.getshow.io
12 Top Campaign Monitor Alternatives & Competitors
Summary: ActiveCampaign balances a long track record in the email marketing space with the best of both worlds in a fully automated email system that can easily transition to a full blown CRM if you need it. I love ActiveCampaign because it can SCALE from zero to large enterprise, without breaking the bank.
Source: thedigitalmerchant.com
Best 12 Klaviyo Alternatives for Shopify
It offers you similar benefits as Klaviyo with slight differences. ActiveCampaign is an automation tool for e-commerce businesses. There is so much you can do with this tool. It is rated as one of the best alternatives for Klaviyo yet less pricey.
Source: adoric.com

What are some alternatives?

When comparing ProProfs Help Desk and ActiveCampaign, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HubSpot - Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

osTicket - osTicket is a widely-used open source support ticket system.

Marketo - Marketo's powerful marketing automation software helps marketers master the art & science of digital marketing to engage customers and prospects.

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