Software Alternatives & Reviews

Outline Wiki VS Intercom

Compare Outline Wiki VS Intercom and see what are their differences

Outline Wiki logo Outline Wiki

A modern team knowledge base for your documentation, support answers, sales process, meeting notes, & more…

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Outline Wiki Landing page
    Landing page //
    2021-09-16

Fast & modern

Outline is built from the ground up to be fast, easy to use, and beautiful. Our editor lets you write documents that look great without even trying, search across your teams knowledge base in seconds, and structure information to make browsing a pleasure.

Integrations

Outline is integrated with the tools you already use, search from within Slack, sign-in with GSuite, setup webhooks with Zapier, and many more.

Permissions

Outline is ready for larger teams with user permissions, groups, read/write access to collections and user provisioning via GSuite or Slack SSO.

  • Intercom Landing page
    Landing page //
    2023-07-05

Outline Wiki videos

No Outline Wiki videos yet. You could help us improve this page by suggesting one.

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Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Outline Wiki and Intercom)
Knowledge Base
100 100%
0% 0
Customer Support
0 0%
100% 100
Documentation
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Outline Wiki and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Outline Wiki and Intercom

Outline Wiki Reviews

Best 11 Open-source Free Wiki Engines for teams and enterprise in 2022
Outline is a fairly new Wiki engine for teams which built on top of Node.JS, React and PostgreSQL.
Source: medevel.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Outline Wiki should be more popular than Intercom. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Outline Wiki mentions (16)

  • Ask HN: Side project of more that $2k monthly revenue what's your project?
    Https://getoutline.com – A team knowledge base, hit $2k MRR a couple of months after turning on paid plans, has always been steady growth since then. A few years in and almost reached what I'd consider v1 feature complete. - Source: Hacker News / about 1 year ago
  • Slab or Nuclino
    Try Outline. Clean, beautiful interface, fast and snappy, fantastic search and you can create public docs with working internal links with just one button. Source: about 1 year ago
  • IT Glue False Ad.
    I'm the sole IT guy I've been using getoutline.com (a cheaper Notion alternative) and I've been super happy with it. Source: over 1 year ago
  • Guide: Get OpenLDAP to work on arm64 - modifying bitnami/openldap image.
    Hello there, In my search for a good self-hosted wiki/documentation app, I found Outline, it's so beautiful, but I found that I needed to run an LDAP server for users (Outline supports file-based backend as well). I struggled to find a good LDAP docker image for arm64, so I decided to modify Bitnami's image to include an arm64 version of OpenLDAP.. Which I didn't find so I had to compile it from source. I hope... Source: over 1 year ago
  • Notion not allowed at work (after I've been using it for years)
    Maybe they can set up outline for you (and other people) then https://getoutline.com/. Source: almost 2 years ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Outline Wiki and Intercom, you can also consider the following products

Obsidian.md - A second brain, for you, forever. Obsidian is a powerful knowledge base that works on top of a local folder of plain text Markdown files.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Daux.io - Daux.io is a documentation generator that uses a simple folder structure and Markdown files to...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Doxygen - Generate documentation from source code

Drift - A messaging app that helps you grow your business.