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osTicket VS Waydev

Compare osTicket VS Waydev and see what are their differences

SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Waydev logo Waydev

Waydev analyzes your codebase from Github, Gitlab, Azure DevOps & Bitbucket to help you bring out the best in your engineers work.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • Waydev Landing page
    Landing page //
    2023-09-13

Waydev helps managers to move from a feeling driven to a data-driven approach. Waydev includes concrete metrics for your daily stand-ups, 1-to-1 meetings, checking the history of the engineers work and benchmarking your stats with the industry.

osTicket

Website
osticket.com
Pricing URL
-
$ Details
Platforms
-
Release Date
-
Startup details
Country
United States
Edit details

Waydev

Website
waydev.co
Pricing URL
Official Waydev Pricing
$ Details
freemium $449 / Annually (per active engineer)
Platforms
Windows Browser Mac OSX Linux REST API PHP
Release Date
2019 January
Edit details

osTicket features and specs

  • Open Source
    osTicket is open-source, which means it is free to use and allows for extensive customization.
  • Customizable Fields and Forms
    The platform provides the ability to add custom fields and forms, making ticket management flexible to meet specific business needs.
  • Email Integration
    osTicket supports email integration, allowing users to create tickets directly from incoming emails.
  • Multi-Language Support
    The system supports multiple languages, making it suitable for international teams.
  • Ticket Filters
    Powerful ticket filtering allows for better organization and prioritization of incoming tickets.
  • Reports and Dashboards
    Built-in reporting tools and dashboards help track performance metrics and identify trends.
  • User and Role Management
    Fine-grained user and role management allows administrators to control who has access to different parts of the system.
  • Community Support
    Having a large community of users and developers can be a great resource for troubleshooting issues and sharing best practices.

Possible disadvantages of osTicket

  • Complex Setup
    Initial setup and configuration can be complicated, especially for users without technical expertise.
  • Limited Advanced Reporting
    While osTicket includes basic reporting features, it may not be robust enough for more advanced analytics needs.
  • User Interface
    The user interface is functional but might appear outdated and less intuitive compared to newer platforms.
  • Self-Hosted Only
    As an open-source solution, it requires self-hosting, which may necessitate additional resources for server management and maintenance.
  • Lack of Real-Time Updates
    osTicket does not offer real-time updates, which can delay the notification of ticket changes.
  • No Mobile App
    There is no official mobile app, making it less convenient to manage tickets on the go.
  • Limited Integration Options
    Unlike some commercial products, osTicket has fewer options for integrating with third-party applications.

Waydev features and specs

  • Comprehensive analytics
    Waydev provides in-depth insights into codebase productivity and helps teams understand their development patterns and bottlenecks through cohesive reports and dashboards.
  • Integration capabilities
    Waydev seamlessly integrates with various popular platforms such as GitHub, GitLab, Bitbucket, Azure DevOps, and more, making it versatile across different development environments.
  • Team performance monitoring
    It allows managers to monitor team performance in real-time and identify areas where developers are excelling or may need support, fostering a data-driven approach to team management.
  • Historical insights
    Waydev offers historical data analysis, allowing teams to track progress over time and measure the impact of changes or new processes on productivity.
  • Automated reporting
    The platform can generate automated reports, saving time for managers and providing consistent metrics for evaluation and decision-making.

Possible disadvantages of Waydev

  • Cost
    Some users may find Waydev's pricing to be on the higher side, especially smaller teams or startups with tight budgets.
  • Learning curve
    Waydev's advanced features and extensive data may require a learning period for users to become proficient in navigating and interpreting the tools and reports effectively.
  • Privacy concerns
    As Waydev analyzes detailed code and performance metrics, some team members may feel uncomfortable with the level of monitoring and data tracking involved.
  • Data dependency
    The accuracy and usefulness of Waydev's insights are heavily dependent on the quality and completeness of the data integrated from the various source platforms.
  • Limited customization
    While Waydev offers a range of standard reports and metrics, some users might find that it lacks the flexibility to fully customize analytics or dashboards to fit unique needs or preferences.

Analysis of osTicket

Overall verdict

  • Overall, osTicket is a good choice for organizations looking for a reliable and customizable support ticket system without wanting to incur the costs associated with commercial solutions. Its open-source nature allows for flexibility and adaptability to various business needs.

Why this product is good

  • osTicket is renowned for being a robust, open-source support ticket system that is easy to set up and scale. It offers a wide range of features such as auto-responses, ticket filters, customizable fields, and reporting. Additionally, its user-friendly interface and active community support make it an appealing choice for businesses seeking a cost-effective solution.

Recommended for

  • Small to medium-sized businesses
  • Organizations requiring open-source solutions
  • Teams needing a customizable and scalable ticketing system
  • Businesses seeking to improve customer support without incurring excessive software costs

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Waydev videos

+ Add

Waydev Demo

Category Popularity

0-100% (relative to osTicket and Waydev)

osTicket

Waydev

Customer Support
100 100%
Customer Support
0% 0
Analytics
0 0%
Analytics
100% 100
Help Desk
100 100%
Help Desk
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Waydev

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everythingโ€”you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Waydev Reviews

We have no reviews of Waydev yet.
Be the first one to post

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Waydev. While we know about 38 links to osTicket, we've tracked only 2 mentions of Waydev. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / almost 3 years ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. Itโ€™s free to use it worked great for a small team and it has everything you need. Source: about 3 years ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 3 years ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: over 3 years ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: over 3 years ago
View more

Waydev mentions (2)

  • Which project management tools implement agile development?
    For example, in our traditional approach, every step and process is defined and has to be adhered to. Any change has to go through multiple approvals. The scope in itself has a very limited scope or flexibility towards change. I am on the fence looking for resources and tools that will help to slowly execute and implement these changes. With regards to resources, I am currently looking at the scrum guide and with... Source: about 4 years ago
  • How is Software Development Analytics increasing Engineering Efficiency?
    When youโ€™re ready to translate data into greater visibility, and this visibility into faster, more efficient teams, you can start looking at development analytics platforms like Waydev. - Source: dev.to / almost 5 years ago

What are some alternatives?

When comparing osTicket and Waydev, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LinearB - LinearB delivers software leaders the insights they need to make their engineering teams better through a real-time SaaS platform. Visibility into key metrics paired with automated improvement actions enables software leaders to deliver more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GitPrime - GitPrime uses data from any Git based code repository to give management the software engineering metrics needed to move faster and optimize work patterns.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Swarmia - Swarmia is an engineering productivity software trusted by 600+ engineering teams worldwide. Use key engineering metrics to unblock the flow, align engineering with business objectives, and drive continuous improvement.

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