Openbay Otis
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Openbay Otis with Service Appointments: Online service appointment booking with Openbay Otis is a powerful offering for existing and new customers for your automotive service business. Booking an appointment takes seconds and can be accomplished without having to speak to anyone at your business.
Openbay Otis with Service Estimates: Today’s digital consumer turns to online research prior to making a decision on a professional to service their vehicle. There are times when price matters to consumers for various reasons. Does your website have the ability to deliver real-time and near real-time service estimates? Openbay Otis has the ability to delivers service estimates for the majority of vehicles on today’s roadways. Otis can generate more than a million mechanical service price estimates for nearly every domestic and import year/make/models. Service estimates are based on your businesses pricing structure and can be modified by your staff.
Openbay Otis with Tire Catalog: By adding a tire catalog to Openbay Otis, website visitors can now to get pricing and availability of tires for their year-make-model vehicle, instantly and 24/7/365. This frees up time for your Service Advisors and addresses website visitors that need pricing outside of your typical business hours. Openbay Otis supports a wide range of major tire suppliers and wholesalers.
Openbay Otis FreshdeskNo features have been listed yet.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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