Software Alternatives & Reviews

Openbay Otis VS Zendesk

Compare Openbay Otis VS Zendesk and see what are their differences

Openbay Otis logo Openbay Otis

Intelligent, automated chat and messaging platform - delivers personalized information to auto repair website visitors, take service appointments, provides service estimates, allows 2-way texting, and offers a complete tire catalog - Openbay Otis

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Openbay Otis Landing page
    Landing page //
    2023-08-29

Openbay Otis with Service Appointments: Online service appointment booking with Openbay Otis is a powerful offering for existing and new customers for your automotive service business. Booking an appointment takes seconds and can be accomplished without having to speak to anyone at your business.

Openbay Otis with Service Estimates: Today’s digital consumer turns to online research prior to making a decision on a professional to service their vehicle. There are times when price matters to consumers for various reasons. Does your website have the ability to deliver real-time and near real-time service estimates? Openbay Otis has the ability to delivers service estimates for the majority of vehicles on today’s roadways. Otis can generate more than a million mechanical service price estimates for nearly every domestic and import year/make/models. Service estimates are based on your businesses pricing structure and can be modified by your staff.

Openbay Otis with Tire Catalog: By adding a tire catalog to Openbay Otis, website visitors can now to get pricing and availability of tires for their year-make-model vehicle, instantly and 24/7/365. This frees up time for your Service Advisors and addresses website visitors that need pricing outside of your typical business hours. Openbay Otis supports a wide range of major tire suppliers and wholesalers.

  • Zendesk Landing page
    Landing page //
    2022-03-08

Openbay Otis features and specs

  • Online Service Appointments: Allow customers to easily book service appointments in just a few taps
  • Real-Time Service Estimates: Otis can be configured to provide precise estimates on behalf of your business
  • Instant Tire and Install Pricing: Your website visitors shopping for new tires can find pricing and availability quickly
  • 2 Way Texting: Allow current and future customers to text members of your staff.
  • Chat Banners and Business Benefits Cards: Deliever customer and important information to your website visitors with banners
  • Custom Website Triggers: Convert any button or website link to trigger Otis

Zendesk features and specs

No features have been listed yet.

Openbay Otis videos

Openbay Otis; Intelligent, automated chat and messaging platform for the automotive service industry

More videos:

  • Review - Openbay Otis, Openbay marketplace for the automotive services industry, aftermarket.
  • Review - Introduction Openbay Otis
  • Review - How Openbay Otis Appears on a Mobile Device

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Openbay Otis and Zendesk)
Reputation Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Openbay Otis and Zendesk

Openbay Otis Reviews

We have no reviews of Openbay Otis yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Openbay Otis mentions (0)

We have not tracked any mentions of Openbay Otis yet. Tracking of Openbay Otis recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Openbay Otis and Zendesk, you can also consider the following products

GatherUp - Gather your customer feedback and reviews into one place to drive sales up. GatherUp® (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing, improves SEO and converts customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Heyday - An automatic journal that makes remembering beautiful & fun

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Get More Reviews - Your reputation is of utmost importance and we can quickly help you grow your online reviews for sending out a positive message to all your customers. Call now.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!