Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Open edX should be more popular than Zoho Desk. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
OpenEdx [0] the education platform is an example. Here is their design documentation showing their Bounded Contexts [1] in the DDD section of the docs. [0] https://openedx.org/ [1] https://openedx.atlassian.net/wiki/spaces/AC/pages/663224968/edX+DDD+Bounded+Contexts. - Source: Hacker News / about 2 years ago
To learn more about Open edX check their website. - Source: dev.to / over 2 years ago
I thought that some of the MOOC companies open-sourced their LMS. Have you looked at https://open.edx.org/ ? - Source: Hacker News / over 2 years ago
It's weird nobody has mentioned openedX yet: https://open.edx.org/. - Source: Hacker News / over 2 years ago
You can try this - https://open.edx.org/. - Source: Hacker News / over 2 years ago
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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