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Zoho Desk VS Moodle

Compare Zoho Desk VS Moodle and see what are their differences

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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Moodle logo Moodle

Moodle is the world's most popular learning management system. Start creating your online learning site in minutes!
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Moodle Landing page
    Landing page //
    2023-07-12

  www.moodle.comSoftware by Moodle

Zoho Desk

Website
zoho.com
Pricing URL
Official Zoho Desk Pricing
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Edit details

Moodle

Website
moodle.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Moodle features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Moodle videos

+ Add

Moodle 3.7 Overview

More videos:

  • Review - MOODLE Review en Español 2018 Plataforma LMS. Programas ELEARNING #6
  • Review - Moodle 3.5 Overview
  • Review - 🎓 What is Moodle LMS?
  • Review - Moodle Review: There are far better options available
  • Review - Moodle Review: You get what you pay for

Category Popularity

0-100% (relative to Zoho Desk and Moodle)

Zoho Desk

Moodle

Customer Support
100 100%
Customer Support
0% 0
Education
0 0%
Education
100% 100
Help Desk
100 100%
Help Desk
0% 0
Online Learning
0 0%
Online Learning
100% 100

User comments

Share your experience with using Zoho Desk and Moodle. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Moodle

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.
Source: www.techradar.com

Moodle Reviews

Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
eFront reminds Moodle in lots of aspects due to so many similarities. It is also an amazing platform for organizing online courses and learning. Plus, if you use eFront and organize your courses there, it will work well for both online and mixed learning.
Source: uteach.io
10 Moodle Alternatives
Some of you may be familiar with the learning management system Moodle, and you may know the many limitations and setbacks that this platform has. Luckily, there are a ton of Moodle alternatives that can help your learners train more effectively.
Source: www.edapp.com
10 Best Moodle Alternatives You Should Discover Right Now
Moodle is a popular LMS software with rich features for building online courses. This open-source platform enables organizations to build a custom eLearning environment. Despite being a widely-used solution, Moodle scores less in terms of its graphic user interface and ease of navigation. In other words, it may not be a perfect solution for everyone.
Source: www.proprofstraining.com
15 Best Learning Management Systems (LMS of the Year 2020)
Large Scale Organizations: Edmodo LMS, Moodle LMS, eFront LMS, Absorb LMS, Joomla LMS, SkyPrep LMS are best suited for large scale organizations as these come up with an enterprise version which is of high cost and provide extra advanced features which prove to be essential and require a specific team to handle such operations and thereby budget problem is also not there.
Source: www.softwaretestinghelp.com
Best 5 Open Source LMS for businesses in 2020
An exclusive on our list as Moodle is not build for business. But Moodle is one of the most well-known LMS platforms on the market. It’s specifically designed to support teachers that operate in the education market. The downloadable software is maintained by the Moodle Project with the financial support of service partners from around the world.
Source: edloomio.com

Social recommendations and mentions

Moodle might be a bit more popular than Zoho Desk. We know about 1 link to it since March 2021 and only 1 link to Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Moodle mentions (1)

  • Looking for Quiz/Testing application
    Moodle can handle this but it might be overkill for your requirements. Once you have it setup though the quiz feature is really great, and the analytics it provides are awesome. Source: about 1 year ago

What are some alternatives?

When comparing Zoho Desk and Moodle, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Adobe Captivate Prime LMS - Adobe Captivate Prime LMS is easy to setup and helps in delivering engaging learning experiences in a personalized manner across devices.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Collaborator - Система дистанційного навчання повного циклу із аналітикою в реальному часі та інструментами внутрішнього маркетингу.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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