Software Alternatives, Accelerators & Startups

Okta VS Userback

Compare Okta VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Okta logo Okta

Enterprise-grade identity management for all your apps, users & devices

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Okta Landing page
    Landing page //
    2023-05-11
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Okta features and specs

  • Comprehensive Identity Management
    Okta provides a full suite of identity management solutions, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Lifecycle Management to ensure secure and efficient identity management.
  • Ease of Integration
    Okta supports integration with thousands of apps and services, ensuring that you can easily incorporate it into your existing IT ecosystem.
  • User-Friendly Interface
    The platform has an intuitive and easy-to-use interface that simplifies the setup and management of user identities, making it accessible for administrators with varying technical skills.
  • High Security Standards
    Okta employs strong authentication methods and security protocols, helping to ensure that your organizationโ€™s identities and data are well protected against threats.
  • Scalability
    Okta is designed to scale with your organization, making it suitable for businesses of all sizes, from small startups to large enterprises.
  • Excellent Customer Support
    Okta is known for providing high-quality customer support through various channels, including phone, email, and an extensive knowledge base.

Possible disadvantages of Okta

  • Cost
    The cost of Okta can be relatively high compared to some other identity management solutions, which might be a concern for smaller businesses with tight budgets.
  • Complexity for Small Organizations
    Some smaller organizations may find Okta's extensive range of features to be more complex than they need, potentially leading to underutilization of the platform.
  • Dependency on Internet Connectivity
    As a cloud-based service, Okta requires reliable internet connectivity. Any disruption in internet service can affect access to the Okta platform and its associated functionalities.
  • Learning Curve
    Despite its user-friendly interface, there can be a learning curve associated with understanding and fully leveraging all of Oktaโ€™s features and capabilities.
  • Custom Development Needs
    While Okta offers an extensive range of pre-built integrations, organizations with very specific requirements may need to invest in custom development to achieve full functionality.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Okta videos

Okta | What Does Okta Do?

More videos:

  • Review - Okta | What Is Okta?
  • Review - Okta User Experience

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Okta and Userback)
Identity And Access Management
Customer Feedback
0 0%
100% 100
Identity Provider
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Okta and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Okta and Userback

Okta Reviews

Top 7 Firebase Alternatives for App Development in 2024
Okta is ideal for large-scale applications and enterprises with complex identity requirements.
Source: signoz.io
Top 10 Best SAML Identity Providers List for SSO (Pros and Cons)
Okta is one of the popular cloud solutions that allow SSO vendors to easily access cloud and on site applications via any device, from anywhere at any time with the use of robust security policies. Able to directly integrate with 4000+ applications and also existing directories and identity solutions a company uses. Primarily integrates every service that offers SAML.
12 User Authentication Platforms [Auth0, Firebase Alternatives]
Okta is again a flagbearer of password-less security. However, you can ask for the strongest passwords with Okta as well.
Source: geekflare.com
Top 11 Identity & Access Management Tools
Okta is a development tool for backend user identity and a workforce management solution. It is a flexible system that aims to be a one-stop solution for all IAM needs. Currently, Okta falls short on passwordless solutions, prompting users to change their passwords often. In addition, users also report some technical issues with logins.
Source: spectralops.io
Best identity access management software 2022
Okta enables organizations to secure and manage their extended enterprise, whether on-premises or in a private, public or hybrid cloud. With more than 6,000 pre-built integrations to applications and infrastructure providers, Okta claims that its customers can securely adopt the technologies they need to fulfil their missions. Okta provides SSO (single sign-on), MFA...
Source: www.zdnet.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Okta should be more popular than Userback. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Okta mentions (7)

  • Are millions of accounts vulnerable due to Google's OAuth Flaw?
    Sign up for an Employee Identity Solution (IdP) that provides OAuth, there are actually many solutions here, Google Workspace, Okta, Microsoft Entra ID, Ping Identity. - Source: dev.to / over 1 year ago
  • How to use PassportJS for authentication in NodeJS
    The majority of the codebases I've worked on over the years have always favoured using JSON web-tokens (JWT) or Authentication-as-a-Service platforms (Auth0, Okta etc) for authentication logic. These are indeed excellent choices! however, on smaller projects I find these to always seem to be overkill. Recently I started working on a chrome extension that performs social sign-in using twitter OAuth API and... - Source: dev.to / over 3 years ago
  • Millennials, what confuses you about Gen Z?
    This happened to me three days ago! A new employee had trouble logging into our intranet, which is at OurCompanyName.okta.com. He was going to okta.com. Source: over 3 years ago
  • Access Control System (ACS) Architecture
    Maybe go to okta.com , they have some cool solutions, might give you some ideas. Source: over 4 years ago
  • GameStop knows. DRS ๐Ÿ’œ
    Okta.com is being used by gamestop to power the login to the creator platform. their favicon is a dark blue circle. Source: over 4 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Okta and Userback, you can also consider the following products

OneLogin - On-demand SSO, directory integration, user provisioning and more

Marker.io - Visual feedback and bug reporting tool for websites

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Microsoft Azure Active Directory - Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups and help secure access to applications including Microsoft online services like Office 365 โ€ฆ

BugHerd - BugHerd: The Website Feedback Tool for Agencies