Software Alternatives, Accelerators & Startups

Odoo VS osTicket

Compare Odoo VS osTicket and see what are their differences

Odoo logo Odoo

An all-integrated business app suite to unleash your growth potential.

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Odoo Landing page
    Landing page //
    2022-10-03

Odoo believes amazing employees deserve great software. With its community of +7 millions and +37 000 apps, the company that was once a basic ERP solution changed its focus to a fully integrated and customisable suite of business applications. From eCommerce to Sales through Accounting and HR, Odoo integrates everything any business needs to grow into a single solution. Therefore, Odoo is the only platform you will ever need to help run your business : integrated apps, kept single and loved by millions of users.

  • osTicket Landing page
    Landing page //
    2023-04-21

Odoo

Website
odoo.com
$ Details
-
Release Date
2005 January
Startup details
Country
Belgium
Founder(s)
Fabien Pinckaers
Employees
1,000 - 1,999

osTicket

Pricing URL
-
$ Details
Release Date
-

Odoo videos

Odoo is not an ERP, it is just a framework

More videos:

  • Review - Intro to Odoo: What is Odoo?
  • Demo - Odoo All-in-One Software Demonstration (Tour)
  • Demo - Odoo| All In One

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Odoo and osTicket)
ERP
100 100%
0% 0
Customer Support
0 0%
100% 100
CRM
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Odoo and osTicket

Odoo Reviews

  1. Odoo is an ERP with all the apps a business need

    As a Software Engineer with 9 years of experience integrating ERP Software, Odoo is my first recommendation for almost any kind of business. Odoo achieves the sweet spot between business features and friendly interface, and has more than 14.000 modular applications that provide virtually any business need out of the box.

    👍 Pros:    Many built-in features|Easy user interface
  2. The Best ERP software for Business Management

    Over the years, business industries have crossed over with different developments and innovative advancements in the field of ERP. What an ERP was twenty or thirty years back and what an ERP of today is a matter of astonishment. Benefits of Odoo

    1. Easily adaptable software for any industry type.
    2. Freedom from licensing costs.
    3. No fear of Vendor Lock-in.
    4. Large customization and integration possibilities
    5. Upgrades and improvisations with each version release.
    6. Unlimited functional support if deployed at the enterprise level.
    7. Scalability and Modularity.

    And many more features.

    🏁 Competitors: SAP ERP, Netsuite ERP

10 Best Moodle Alternatives to Jumpstart Your Courses
Odoo is one of the best Moodle alternatives because it is easy to use for both educators and students. It allows the former to create comprehensive courses, promote, deliver, and sell them faster, and it helps the latter to effectively gain new knowledge and experience.
Source: sendpulse.com
17 Best ERP Software To Monitor Business Vitals In 2024
I decided to select Odoo ERP as the best ERP software with the most user-centric approach to design. Odoo's ERP system offers a modern and intuitive user interface that simplifies complex business processes and makes it easier for employees to use the software.
Source: thecfoclub.com
Top 9 NetSuite Alternative Software for Professional Services
ERPNext is a similar solution to Odoo, but it offers a more affordable pricing model with unlimited users. It can be a good option for smaller and mid-sized businesses with unusual workflows. As with Odoo, implementation of ERPNext may require expertise and effort, so make sure you’re ready for it before choosing it as your solution.
Source: productive.io
Top 9 Odoo Alternatives
We We Chose It: Intuit Quickbooks Online is a cost-effective accounting solution for individuals, freelancers, startups, and small-to-medium businesses (SMBs). While limited in features compared to Odoo, it is a great alternative for those looking to downsize into something more basic, while also providing features Odoo may not excel at, including tax management.
11 Best Customer Service Software & Apps You Need in 2022
Businesses on a tight budget, pay attention: Odoo is an open-source software platform with a suite of apps that help you power your business, and what’s more, its Helpdesk app is completely free (so long as you don’t need extra apps or hosting). Odoo’s website says it has 7 million users.
Source: krisp.ai

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket should be more popular than Odoo. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Odoo mentions (13)

  • Need guidance on how to create an Odoo module using the UI
    Are you on odoo.sh, odoo.com, or are you self hosted? Source: 6 months ago
  • Need help implementing
    My own experience from more or less freelancing: If you create an account on a preconfigured server without setting it up on a machine of your own, e.g. On odoo.com / odoo.sh, or cloudpepper.io/ and don't need very specific configurations done, plus are willing to try out and learn a lot (we're speaking about days, not hours, depending on what you need even more than a week) you can do it on your own. Source: 12 months ago
  • Odoo Multi-domain Email Servers
    I hope I understand correctly but I cannot change the alias to a custom domain, it has to end in odoo.com. The alias that the new company's tickets are being directed to is connected to its own incoming server and it is used regularly. Source: about 1 year ago
  • Is ERP the right solution for my family's small manufacturing business?
    If you are looking for an ERP, check out odoo.com Everything you mention is possible and it's not that expensive imo. Source: about 1 year ago
  • how do people keep track of their projects and todo?
    Leantime and Odoo are also good options. Https://leantime.io/ Https://odoo.com (search community edition). Source: over 1 year ago
View more

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

What are some alternatives?

When comparing Odoo and osTicket, you can also consider the following products

ERPNext - The ERP Software that helps you take full control of your business. ERPNext is both powerful and easy to use.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SAP ERP - SAP ERP is enterprise resource planning software developed by the German company SAP SE.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Oracle NetSuite - NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.