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osTicket VS Freshdesk

Compare osTicket VS Freshdesk and see what are their differences


osTicket is a widely-used open source support ticket system.

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
osTicket Landing Page
osTicket Landing Page
Freshdesk Landing Page
Freshdesk Landing Page

osTicket details

Categories
Help Desk Customer Support Customer Service
Website osticket.com  
Pricing URL-
Details $-
Platforms
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Release Date-

Freshdesk details

Categories
Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Website freshdesk.com  
Pricing URL Official Freshdesk Pricing  
Details $-
Platforms
-
Release Date-

Freshdesk Pricing
Freshdesk Pricing Screenshot

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • - OSTicket: a Customer Support solution for online communities
  • - OsTicket - Pretty much cover everything!

Freshdesk videos

Freshdesk Mint Demo: Understanding the basics of the helpdesk

More videos:

  • - Freshdesk Mint Overview
  • - Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

Category Popularity beta

0-100% (relative to osTicket and Freshdesk)
10
10%
90%
90
9
9%
91%
91
14
14%
86%
86
100
100%
0%
0

Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Freshdesk

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Freshdesk Reviews

Best helpdesk software of 2020: for ticketing and support
Best helpdesk software - at a glance(Image credit: Image Credit: Zendesk)1. Zendesk SupportIntegrates with other Zendesk softwareFree trial offerOffers predefined ticket responsesGets expensive, especially at higher tiers(Image credit: Freshdesk)2. FreshdeskIntegrates multiple channelsTeam huddle for complicated casesFree tier3. Zoho DeskDesk FreeDesk Standard$12/mthDesk...
7 Salesforce Alternatives You Need To Check Out Now
A widely popular and quite an extensive platform, Freshdesk houses many products under its umbrella. One of them being a CRM which goes by the name of FreshSales.
Source: sprout24.com
50 Best Project Management Tools for 2019
Pricing: Freshdesk offers four price points for various business sizes. You can sign up for Freshdesk free trial.
Freshdesk vs Zendesk – An Expert Review for You
Freshdesk is a great platform for growing companies. Startups that are beginning with very small teams are opting for Freshdesk because of the free package they are offering for the first three years.
Source: sprout24.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next on our list is FreshDesk. FreshDesk is a great option if you’re primarily concerned with customer-facing needs. This app is easy to use and integrates with a host of other apps. Perhaps the best feature FreshDesk provides is gamification. Within FreshDesk your agents can see things like leaderboards, offering a fun incentive to compete with their fellow agents.
Source: www.ltvplus.com

What are some alternatives?

When comparing osTicket and Freshdesk, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Zoho Desk - Industry's first context-aware Helpdesk Software

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

User comments

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