Software Alternatives, Accelerators & Startups

Odoo VS Intercom

Compare Odoo VS Intercom and see what are their differences

Odoo logo Odoo

An all-integrated business app suite to unleash your growth potential.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Odoo Landing page
    Landing page //
    2024-12-14

Odoo believes amazing employees deserve great software. With its community of +7 millions and +37 000 apps, the company that was once a basic ERP solution changed its focus to a fully integrated and customisable suite of business applications. From eCommerce to Sales through Accounting and HR, Odoo integrates everything any business needs to grow into a single solution. Therefore, Odoo is the only platform you will ever need to help run your business : integrated apps, kept single and loved by millions of users.

  • Intercom Landing page
    Landing page //
    2023-07-05

Odoo

Website
odoo.com
$ Details
Release Date
2005 January
Startup details
Country
Belgium
Founder(s)
Fabien Pinckaers
Employees
1,000 - 1,999

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Odoo features and specs

  • Integrated Platform
    Odoo offers a comprehensive suite of applications that cover various business needs, including CRM, sales, accounting, inventory, manufacturing, and more. This integration helps streamline workflows and ensures seamless data flow between departments.
  • Customizable and Flexible
    Odoo is highly customizable. Users can tailor the system to meet their specific business requirements by adding or removing modules, customizing workflows, and changing user interfaces.
  • Open Source Option
    Odoo provides an open-source version, allowing smaller businesses or startups to access a robust system without a significant financial investment. This also enables a community of developers to contribute to and improve the software.
  • Scalability
    Odoo is scalable and can grow with your business. You can start with a few essential modules and gradually add more as your business expands and your needs evolve.
  • User-Friendly Interface
    Odoo boasts an intuitive and user-friendly interface, which makes it easier for employees to get accustomed to the software, thus reducing the time spent on training.

Possible disadvantages of Odoo

  • Cost of Enterprise Version
    While the open-source version is free, the Enterprise version can be expensive for small to medium-sized businesses, especially when considering the cost of add-ons and support services.
  • Complex Implementation
    Although Odoo is flexible, this very flexibility can lead to a complex and lengthy implementation process, requiring a significant amount of time and resources to configure the system properly.
  • Steep Learning Curve
    Despite its user-friendly interface, the wide range of features and customization options can result in a steep learning curve for users, particularly those without prior ERP experience.
  • Dependence on Third-Party Modules
    While Odoo offers a vast array of modules, some specialized business needs might require third-party modules, which can vary in quality and may introduce compatibility or support issues.
  • Performance Issues
    Some users have reported performance issues, particularly when dealing with large databases or running resource-intensive processes. These performance concerns can impact the efficiency of business operations.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Odoo videos

Odoo is not an ERP, it is just a framework

More videos:

  • Review - Intro to Odoo: What is Odoo?
  • Demo - Odoo All-in-One Software Demonstration (Tour)
  • Demo - Odoo| All In One

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Odoo and Intercom)
ERP
100 100%
0% 0
Customer Support
0 0%
100% 100
CRM
28 28%
72% 72
Accounting
100 100%
0% 0

User comments

Share your experience with using Odoo and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Odoo and Intercom

Odoo Reviews

  1. Odoo is an ERP with all the apps a business need

    As a Software Engineer with 9 years of experience integrating ERP Software, Odoo is my first recommendation for almost any kind of business. Odoo achieves the sweet spot between business features and friendly interface, and has more than 14.000 modular applications that provide virtually any business need out of the box.

    👍 Pros:    Many built-in features|Easy user interface
  2. MelissaMiller
    The Best ERP software for Business Management

    Over the years, business industries have crossed over with different developments and innovative advancements in the field of ERP. What an ERP was twenty or thirty years back and what an ERP of today is a matter of astonishment. Benefits of Odoo

    1. Easily adaptable software for any industry type.
    2. Freedom from licensing costs.
    3. No fear of Vendor Lock-in.
    4. Large customization and integration possibilities
    5. Upgrades and improvisations with each version release.
    6. Unlimited functional support if deployed at the enterprise level.
    7. Scalability and Modularity.

    And many more features.

    🏁 Competitors: SAP ERP, Netsuite ERP

10 Best Moodle Alternatives to Jumpstart Your Courses
Odoo is one of the best Moodle alternatives because it is easy to use for both educators and students. It allows the former to create comprehensive courses, promote, deliver, and sell them faster, and it helps the latter to effectively gain new knowledge and experience.
Source: sendpulse.com
Top 10 Best Open Source Accounting Software Comparison 2024
Odoo begins as a free platform so long as you only choose one app or one of the app bundles. For example, Odoo Accounting comes with Odoo Invoicing, as does Odoo Expenses.
Source: crm.org
17 Best ERP Software To Monitor Business Vitals In 2024
I decided to select Odoo ERP as the best ERP software with the most user-centric approach to design. Odoo's ERP system offers a modern and intuitive user interface that simplifies complex business processes and makes it easier for employees to use the software.
Source: thecfoclub.com
8 Best Open-Source LMS (Moodle Alternatives) in 2024
Odoo is a popular LMS with over 7 million users worldwide. This open-source LMS comes with rich media and options to add various types of content, such as videos, infographics, external links, etc.
Source: geekflare.com
Top 9 NetSuite Alternative Software for Professional Services
ERPNext is a similar solution to Odoo, but it offers a more affordable pricing model with unlimited users. It can be a good option for smaller and mid-sized businesses with unusual workflows. As with Odoo, implementation of ERPNext may require expertise and effort, so make sure you’re ready for it before choosing it as your solution.
Source: productive.io

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Odoo should be more popular than Intercom. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Odoo mentions (13)

  • Need guidance on how to create an Odoo module using the UI
    Are you on odoo.sh, odoo.com, or are you self hosted? Source: over 1 year ago
  • Need help implementing
    My own experience from more or less freelancing: If you create an account on a preconfigured server without setting it up on a machine of your own, e.g. On odoo.com / odoo.sh, or cloudpepper.io/ and don't need very specific configurations done, plus are willing to try out and learn a lot (we're speaking about days, not hours, depending on what you need even more than a week) you can do it on your own. Source: almost 2 years ago
  • Odoo Multi-domain Email Servers
    I hope I understand correctly but I cannot change the alias to a custom domain, it has to end in odoo.com. The alias that the new company's tickets are being directed to is connected to its own incoming server and it is used regularly. Source: almost 2 years ago
  • Is ERP the right solution for my family's small manufacturing business?
    If you are looking for an ERP, check out odoo.com Everything you mention is possible and it's not that expensive imo. Source: about 2 years ago
  • how do people keep track of their projects and todo?
    Leantime and Odoo are also good options. Https://leantime.io/ Https://odoo.com (search community edition). Source: over 2 years ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

What are some alternatives?

When comparing Odoo and Intercom, you can also consider the following products

ERPNext - The ERP Software that helps you take full control of your business. ERPNext is both powerful and easy to use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SAP ERP - SAP ERP is enterprise resource planning software developed by the German company SAP SE.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Oracle NetSuite - NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.

Drift - A messaging app that helps you grow your business.