Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than OctoberCMS. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
It's not a WordPress clone but I've been wanting to check out October CMS for a while and just noticed this Twill project that looks like it would be along the same lines. Source: about 1 year ago
Beside Symfony there is Laravel Framework , I will not go into deep difference between this frameworks as it really is just taste of what your team likes more (active record vs datamapper, facade/helpers vs dependency injection, blade vs twig, ...), as already mention above this kind of CMS make sense if Website is just one part of your application and you have to build more then just a simple digital business... Source: over 1 year ago
How comfortable are you with learning PHP? WordPress is the obvious choice due to it's popularity (but with it moving towards a full-site editing experience it isn't as fun to work with anymore IMO but that's just me). You could also look into things like Statamic or October CMS which are supposed to be very nice to work with as I believe they're both Laravel based. Source: almost 2 years ago
As u/frontendben said, you can use Statamic CMS, it is a decent solution, and there are a number of others like October CMS, Asgard CMS (a bit old, but quite solid), LavaLite, Pyro etc. Craft CMS (based on Yii) could also be a possibility. Here is a list of someone's opinions on 5 popular Laravel-based CMSs. Source: about 2 years ago
I've used OctoberCMS[1] for a smaller project, and this looks similar on first glance. (Might just be the Lavarel underpinnings.) What I really like about October is the ability to quickly spin up small CRUD database functionality (index + detail pages and simple backend updates for "custom" objects like staff members, white papers, etc.) using their Builder plugin. Any idea if Statamic offers something similar... - Source: Hacker News / over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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