Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, NotePlan should be more popular than Freshdesk. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
NotePlan (https://noteplan.co) stores everything in Markdown files with a directory structure mirroring that created in the UI. - Source: Hacker News / about 1 month ago
I tried obsidian but felt it had too many gears and knobs and spent too many times fiddling with them. I fell back on this app which is based on local markdown storage but takes it up a notch. https://noteplan.co The fact that everything is in plain text files on my computer is very important for me and future proofed. - Source: Hacker News / 4 months ago
Maybe NotePlan [0] can sync with iCloud? [0] https://noteplan.co/. - Source: Hacker News / 4 months ago
Noteplan [1] has stuck for at least 3 years now. I like that in addition to old-school notes pages, each day has its own page. I capture notes and to-dos when I'm in meetings, and it has a separate view that will aggregate all your to-dos onto the same screen, no matter what day they appeared on. That might be available in many note-taking apps now, but when I converted to Noteplan, I couldn't find that feature... - Source: Hacker News / 4 months ago
I use https://noteplan.co/ It is a planner/note-taking app that connects to your calendar and you can drag and drop "tasks" onto certain days, create notes that link to certain meetings, and time-block your days well in advance. - Source: Hacker News / 10 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Mochi - Write notes and flashcards with Markdown and study them with spaced repetition.
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