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NICE inContact CXone VS Alcatel-Lucent Call Center Office

Compare NICE inContact CXone VS Alcatel-Lucent Call Center Office and see what are their differences

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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Alcatel-Lucent Call Center Office logo Alcatel-Lucent Call Center Office

A scalable and reliable contact center solution for up to 5,000 agents.
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • Alcatel-Lucent Call Center Office Landing page
    Landing page //
    2023-01-25

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Alcatel-Lucent Call Center Office videos

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Category Popularity

0-100% (relative to NICE inContact CXone and Alcatel-Lucent Call Center Office)

NICE inContact CXone

Alcatel-Lucent Call Center Office

Communication
77 77%
Communication
23% 23
Employee Scheduling
100 100%
Employee Scheduling
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Customer Support
80 80%
Customer Support
20% 20

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What are some alternatives?

When comparing NICE inContact CXone and Alcatel-Lucent Call Center Office, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Cisco Unified Contact Center - The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

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