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NICE inContact CXone VS Cisco Unified Contact Center

Compare NICE inContact CXone VS Cisco Unified Contact Center and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Cisco Unified Contact Center logo Cisco Unified Contact Center

The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • Cisco Unified Contact Center Landing page
    Landing page //
    2023-09-29

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Cisco Unified Contact Center videos

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Installing a Cisco Unified Contact Center Express (UCCX) Server

More videos:

  • Review - Community Tech Talk Cisco Unified Contact Center Express 10.0 Upgrade

Category Popularity

0-100% (relative to NICE inContact CXone and Cisco Unified Contact Center)

NICE inContact CXone

Cisco Unified Contact Center

Communication
74 74%
Communication
26% 26
Employee Scheduling
100 100%
Employee Scheduling
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Customer Support
100 100%
Customer Support
0% 0

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What are some alternatives?

When comparing NICE inContact CXone and Cisco Unified Contact Center, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Alcatel-Lucent Call Center Office - A scalable and reliable contact center solution for up to 5,000 agents.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

ChaseData Call Center Software - Affordable, powerful and easy-to-use call center software solutions for businesses looking to improve and increase performance of call centers.

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