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NICE inContact CXone VS Verint Workforce Optimization

Compare NICE inContact CXone VS Verint Workforce Optimization and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Verint Workforce Optimization videos

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Category Popularity

0-100% (relative to NICE inContact CXone and Verint Workforce Optimization)

NICE inContact CXone

Verint Workforce Optimization

Communication
76 76%
Communication
24% 24
Customer Support
42 42%
Customer Support
58% 58
Employee Scheduling
46 46%
Employee Scheduling
54% 54
Customer Service
0 0%
Customer Service
100% 100

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What are some alternatives?

When comparing NICE inContact CXone and Verint Workforce Optimization, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

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