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NICE inContact CXone VS Tymeshift

Compare NICE inContact CXone VS Tymeshift and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Tymeshift logo Tymeshift

Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • Tymeshift Landing page
    Landing page //
    2023-10-14

Workforce management made easy.

Automate time-consuming chores. Collect better insights. Make great reports. And be sure that you always have the right people on the right channels, at the right time.

So power up your business with a full-stack WFM solution. Made exclusively for support teams using Zendesk.

NICE inContact CXone

Website
nice.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Tymeshift

Website
tymeshift.com
Pricing URL
Official Tymeshift Pricing
$ Details
paid Free Trial $15.0 / Monthly (Professional version (user/month))
Platforms
Web
Edit details

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Tymeshift videos

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Tymeshift walkthrough - Get the full picture!

More videos:

Category Popularity

0-100% (relative to NICE inContact CXone and Tymeshift)

NICE inContact CXone

Tymeshift

Communication
83 83%
Communication
17% 17
Employee Scheduling
40 40%
Employee Scheduling
60% 60
Customer Support
46 46%
Customer Support
54% 54
Customer Service
49 49%
Customer Service
51% 51

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What are some alternatives?

When comparing NICE inContact CXone and Tymeshift, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

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