NewsBlur Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

NewsBlur mentions (20)

• After more than 20 years, I published my first dirty project

  I also use it for its Popular Bookmarks - I subscribed to its RSS feed in NewsBlur and always have something interesting to read when my other feeds are Empty (they rarely are). - Source: dev.to / 7 months ago

• Killed by Google

  There's a bunch of replacements. I like https://newsblur.com but there are 4-6 large-ish similar sites. That said, partially what people miss is the relative cultural hegemony of Google Reader. It was RSS front-and-center, prominently featured on websites, supported by the biggest company in tech, with all the users there and able to take advantage of the (sparse) social features. - Source: Hacker News / 9 months ago

• Ask HN: Alternatives to Reddit

  Https://newsblur.com/ I think this might be pretty close to what you're looking for. It's an RSS feed reader with a platform for discussions. - Source: Hacker News / 12 months ago

• With Reddit sunsetting, I'm looking back to RSS. What are the best current tools?

  Currently I'm on Newsblur. But it's really convoluted to Self host - to my "shame" I use their cloud hosted app with premium. It's (over)laden with features that I actually use and cheaper than for example Feedly. Source: 12 months ago

• Ask HN: What other news feeds do you read besides Hacker News?

  I start every day with RSS subscriptions using NewsBlur (https://newsblur.com) and Reeder (https://reederapp.com). I've also set up a page so other people can see my subscriptions / what I'm reading: https://sources.werd.io. - Source: Hacker News / 12 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago