MyBB VS Freshdesk

MyBB Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

MyBB mentions (8)

• Best way to host a small forum?

  Excellent! Glad we could get you sorted! Hosting can be scary and it's okay to be afraid to touch things or not understand certain settings or terms. Especially if you're new. The key is to read the documentation. For your forum needs, this can be found at https://mybb.com and https://phpbb.com. Source: 5 months ago

• PhpBB

  I actually recommend myBB [0] over phpBB for anyone looking to set up a LAMP forum. It's cleaner, better written, and possibly better maintained and with a much less scary vulnerability history. I believe it started off as an attempt to create an OSS version of IPB (or was it vB?). [0]: https://github.com/mybb/mybb. - Source: Hacker News / 11 months ago

• How can I create a forum using HTML, CSS, and JavaScript?

  As u/Marble_Wraith mentioned. You will find more help and information at r/webdev. That being said, building a Forum is somewhat complex, if you're planning to do so from scratch without any prior knowledge this could be a challenging first task. If it's also an option to use a pre-build app, then https://mybb.com/ is a good starting point. You can also find some information on YouTube about how to get it running. Source: almost 2 years ago

• What happened to the new offsite backup project?

  If you want something done and nobody is doing it, it is best to do it yourself. Source: almost 2 years ago

• Got Me Kicked Off Nanny Job Fb group!!

  She probably intimidated the group moderator, I can't see how any of that would have gotten you kicked out of a group. I suppose you could start your own group or even start one of those free forums like https://mybb.com/ and you decide how members will be vetted and of course everyone use a pseudonym. She probably has an alternate account that isn't her real name., hence why you can't block her. I suppose you... Source: about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago