Musixmatch Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Musixmatch mentions (10)

• Official “Psyche” lyrics

  If these lyrics were sourced from musixmatch.com, why is the musixmatch lyric page for this song currently blank? Source: about 1 year ago

• Avicii The Nights song incorrect lyrics

  Well I cannot distinguish an "F" or the word "life" in any way so it must be a misprint. It's "heart" on both genius.com and musixmatch.com . Source: over 1 year ago

• Plain lyrics and Spotify (Musician Plan)

  It may take up to a week for the lyrics to publish. It will be sent to Musixmatch which may take some time. So you can search up your song on https://musixmatch.com and see if a user named "distro" have sent lyrics. (you can also sync lyrics on there for free without going through distrokid). Source: over 1 year ago

• In case any of the band members see this: the extended play version of Hell & Back has the wrong lyrics

  I think you could do that yourself on musixmatch.com. I've only ever done it for my own music, but it seems like everyone could add and edit lyrics... Source: over 1 year ago

• Anyone in a Prog Band?

  You should consider linking your lyrics to spotify. You can do it through musixmatch.com, and you can time-link them and everything. For hardcore music like this it can sometimes be hard to make out the lyrics. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago