Software Alternatives, Accelerators & Startups

Musixmatch VS LiveAgent

Compare Musixmatch VS LiveAgent and see what are their differences

Musixmatch logo Musixmatch

- World’s Largest Lyrics catalog and official

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Musixmatch Landing page
    Landing page //
    2023-04-02
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Musixmatch

Pricing URL
-
$ Details
-
Platforms
-
Release Date
2010 January
Startup details
Country
Italy
City
Bologna
Founder(s)
Francesco Delfino
Employees
100 - 249

Musixmatch features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Musixmatch videos

Musixmatch app - Why You Might Want to Use It

More videos:

  • Review - MusiXmatch Review
  • Review - MusiXmatch review: Android App Arena 4

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Musixmatch and LiveAgent)
Music
100 100%
0% 0
Customer Support
0 0%
100% 100
Audio Player
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Musixmatch and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Musixmatch and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Musixmatch and LiveAgent

Musixmatch Reviews

10 Best Poweramp Alternatives for Android (FREE) 2023
If you like to sing while listening to your favorite music tracks, then Musixmatch Lyrics can be a great choice. As the name suggests, this app shows you the lyrics of the music you are listening to. Musixmatch is one of the best Poweramp alternatives available for Android.
Source: techonation.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Musixmatch seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Musixmatch mentions (10)

  • Official “Psyche” lyrics
    If these lyrics were sourced from musixmatch.com, why is the musixmatch lyric page for this song currently blank? Source: about 1 year ago
  • Avicii The Nights song incorrect lyrics
    Well I cannot distinguish an "F" or the word "life" in any way so it must be a misprint. It's "heart" on both genius.com and musixmatch.com . Source: over 1 year ago
  • Plain lyrics and Spotify (Musician Plan)
    It may take up to a week for the lyrics to publish. It will be sent to Musixmatch which may take some time. So you can search up your song on https://musixmatch.com and see if a user named "distro" have sent lyrics. (you can also sync lyrics on there for free without going through distrokid). Source: over 1 year ago
  • In case any of the band members see this: the extended play version of Hell & Back has the wrong lyrics
    I think you could do that yourself on musixmatch.com. I've only ever done it for my own music, but it seems like everyone could add and edit lyrics... Source: over 1 year ago
  • Anyone in a Prog Band?
    You should consider linking your lyrics to spotify. You can do it through musixmatch.com, and you can time-link them and everything. For hardcore music like this it can sometimes be hard to make out the lyrics. Source: over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Musixmatch and LiveAgent, you can also consider the following products

Shazam - Shazam is a mobile app that recognizes music and TV around you.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Genius - Genius is the world’s biggest collection of song lyrics and musical knowledge.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SoundHound - SoundHound - the most immersive music search, discovery and play experience on mobile.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.